Director of Channel, Strategy & Programs

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/

Let’s talk about the role and the team:

We’re looking to hire a Director of Channel,Strategy & Programs in our European or US-based offices. In this role, you’ll be working with the Global VP Channels & Alliances to develop a strategy and global partner eco-system with relevant programs that drive consistent and predictable channel bookings across all regions. The purpose of this role is to develop, recruit, maintain and deploy a clear Channel and Alliances eco-system of programs to provide coverage for Cyara solutions to enable low cost delivery whilst meeting sales growth targets across A&NZ, USA, and EMEA. Success in this role will rersult in an elite partner eco-system highly strategic to Cyara’s long-term goals, driving partner-channel sourced, influenced, and fulfilled revenue.

Let’s talk about the role and responsibilities:

• Own the global Channel and Alliances program strategy roll out
• Over time, build a team to build and manage a portfolio of senior relationships at Go-to-market partners
• Develop and execute end-to-end partner business plans and global program roll-outs
• Collaborate and communicate effectively with multiple internal organizations, to achieve partner objectives
• Execute on relationship mapping strategies and drive successful deal execution
• Develop executive relationships at key partners and sponsor executive relationships with partner executives
• Establish and maintain key metrics to help provide insights into business performance
• Strategically manage ongoing partner opportunity funnel analysis, including top line KPI reporting and forecasting
• Shape partner enablement efforts in concert with sales leaders
• Drive continuous improvement and innovation

Let’s talk about your skills and experience:

• Ideally, you’ll come from a strong strategic leadership background and have exceptional business acumen, preferably from within a similar role where you owned a global Channel and Alliances program strategy and partner eco-system with a proven ability to execute globally
• Excellent internal and external communication skills driving stakeholder alignment and collaboration
• An entrepreneurial spirit with the ability to thrive in a fast-paced environment
• Experience leading partner teams and scaling partner driven sales motions, co-ordinating and driving tangible value between direct sales teams and key Channel and Alliance partners.
• A natural problem solver with a data-centric mindset, leveraging KPI’s, pattern recognition, and advanced analytics to build repeatable top of funnel growth
• Outstanding people leader who hires, coaches, develops and motivates their team to do exceptional work. Well versed in strategic planning, building and maintaining strategic relationships, consultative selling,and leading senior negotiations and partner contracts
• Demonstrated analytical and project management skills
• Strong track record of producing measurable results of influenced and sourced revenue through partners and global strategic alliances, ideally in an IT, SaaS-based, multi-product, multi-buyer environment

Benefits of joining Cyara:

• Flexible PTO, the option of a Hybrid/Remote work environment, $200 stipend annually to spend on anything that enhances your home office and/or learning capabilities, a paid day off p/qtr to volunteer at a charity of your choice for a day, all the traditional goodies….health plan and 401K to save for your future, plus Equity options.

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is commited to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

• Customer Obsession
• Innovation
• Humility
• Quality

Interested? Know someone who might be? Apply online now.

Please note in order to apply for this role you must be based in the USA or Canada and hold all relevant work rights to allow you to live and work within the country this role is based, full time and without restriction. Cyara are not offering sponsored Visa assistance for this position.

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid