Director of Child & Adolescent Clinical Care

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Workplace Options have an exciting opportunity for a Director of Child & Adolescent Clinical Care (PhD or PsyD). This would either be a hybrid or fully remote position depending on your proximity to our Bangalore office. The Director of Child & Adolescent Clinical Care is responsible for managing and providing clinical oversight and functional supervision for counsellors assigned to the designated team. This individual will report directly to the Chief Clinical Officer. Oversight of the Program will be provided through monitoring, reporting and quality assurance activities. Supervision encompasses several interrelated functions and responsibilities. The role of supervision will be inclusive of educational, administrative, and supportive supervision. Each of these interrelated functions assist in obtaining outcomes that ensure participants are protected and that they receive competent and ethical services.

Responsibilities:

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  Identify and observe any gaps within the program and provide solutions for enhancement.
  
• Support with transitioning clinical team members to the Pediatric Care Team.
  
• Develop and implement training and support operational documentation.
  
• Identify training needs to foster a high level of performance.
  
• Conduct call audits.
  
• Proactively manage performances issues.
  
• Provide coordination of care for high risk and complex cases.
  
• Coach and consult on clinical interventions, case management, and integration of the Care Coach.
  
• Provide case consultations as needed.
  
• Oversee ongoing quality management activities and integrate quality improvement into daily program operations.
  
• Establish key performance indicators in alignment with department and company key objectives.
  
• The Pediatric Specialist will work closely with the Dedicated Account Manager, in monitoring and managing SLA's. They will monitor UCMS (case management system), Power BI (data), Avaya phone systems, Quality call audits, working collaboratively with other teams such as network development, work-life, and resource planning.
  
• Ensure clinical practice is in accordance with local rules and regulations and maintain the highest ethical and professional standards.
  
• Liaise with local directors regarding location-specific regulations.
  
• Develop clearly defined strategies and lead or contribute to assigned global, cross-functional interdisciplinary, high-priority initiatives and process improvements.
  
• Attend meetings with internal and external key stakeholders.
  
• Retain the knowledge and ability to provide crisis intervention techniques and evaluate the progress of individuals and families.

Requirements

• PhD or PsyD in Clinical Psychology, Psychology or related subject.
  
• Fully licensed.
  
• Three or more years of experience working with children, adolescents and families in a counselling or psychology setting.
  
• Three or more years of experience working with an international service/organization.

Required Skills:

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  Proven managerial experience.
  
• Manage teams with emotional intelligence.
  
• Ability to build strong relationships across cross-functional teams.
  
• Strong strategic planning, analytical, and investigative skills.
  
• Strong written and verbal communication skills.
  
• Training and experience providing clinical supervision.
  
• Global Strategic thinking with experience working with organizations that have a global footprint.
  
• Strong decision-making and problem-solving skills.
  
• Awareness and sensitivity to cultural diversity.
  
• Knowledge of different therapeutic methods/modalities.
  
• Experience with navigating professional, legal, and ethical regulations in various countries.
  
• Program management and evaluation experience.

Benefits

Benefits:

Competitive benefits package including Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Exchange program, Mentorship program, WPO Cares

Our Promise to you:

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  We will create an environment where you can bring your authentic self to work.
  
• We will treat you as a professional deserving of respect, kindness, honesty and trust.
  
• We will equip you with the tools you need to exceed expectations and provide opportunities for you to grow professionally.
  
• We will recognize your unique perspective and provide you with ways to improve WPO.
  
• We will celebrate your achievements and recognize mistakes as learning opportunities.
  
• We will conduct business with integrity and transparency.