Director of Hotel Operations - Red Rock

Description:

Responsible for practicing, supporting, and promoting Station Casinos’ “We Win Hearts” Company-wide culture. Responsible for various Hotel departments, including, but not limited to: Front Desk, Housekeeping, Guest Services, Valet, Concierge, Gift Shop, Uniform Room, Catering (varies by property), Internal Maintenance (varies by property) and Pool (varies by property). Work with Corporate Revenue Management to effectively yield the Hotel inventory and manage Hotel rates, devise packages, promotions and strategies to drive revenue in accordance with budget. Maintain labor and operating budgets for all departments reporting to position. Prepare a yearly budget for departments in accordance with Station Casinos’ guidelines, along with applicable business plans and capital requests. Forecast financial outcome of department in accordance with Station Casinos’ guidelines. Complete special project assignments as needed and look for areas of innovation designed to improve Guest Service, Team Member, or operational effectiveness. Establish efficient productivity through assistance from department Leadership. Maintain and evaluate departmental staffing levels in accordance with Station Casinos’ guidelines and monitor Team Member schedules to ensure they meet business volumes. Responsible for monitoring Guest experience metrics, ensuring Guest correspondence and surveys are responded to in a timely manner, and developing strategies to respond to trends in Guest feedback. Responsible for ensuring all Team Members are adhering to all local and federal regulations and have the appropriate work cards. Complete performance evaluations and career development plans as needed. Remain service sensitive and aware of business volumes and surrounding environment at all times, assisting in functional areas when necessary. Constantly serve as a role model and leader for all Team Members. Responsible for other job related duties as assigned.

Qualifications:

Ability to communicate effectively with Guests, Team Members and Management. Four (4) years Hotel management experience preferred. Knowledge of property management systems, preferably LMS. Prefer experience of other Hotel and administration systems including but not limited to HotSos, Revenue Management systems, ADP and Delphi. Must have technical skills, including knowledge of Microsoft Office applications, web browsers, etc. Excellent oral communication skills, strong interpersonal skills and professional behavior to effectively handle all issues, including those of a sensitive nature. Basic accounting knowledge. Ability to handle multiple task assignments and prioritize accordingly. Ability to become proficient with department procedures and systems and demonstrate overall competencies.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Overnight shift
• Weekend availability

Application Question(s):

• For any employment gaps, please provide dates and a detailed explanation (Put N/A if not applicable).

Experience:

• luxury hotel: 4 years (Required)
• LMS: 1 year (Required)
• HotSos, Revenue Management systems, ADP and Delphi: 1 year (Required)

Work Location: In person