DIRECTOR OF IT (INFORMATION TECHNOLOGY)

JOB SUMMARY: Reporting to the Chief Impact Officer, Big Brothers Big Sisters of Metro Atlanta (BBBSMA) is seeking a strategic and mission-driven Director of IT (Information Technologies) to join the agency at its headquarters located in Atlanta, Georgia. The Director of IT is a full-time, salaried, exempt position.

The Director of IT is a strategic leader with technical expertise who can discern how and when to use innovation to support the organization’s mission and goals. The Director will oversee all IT and Data functions, leading the team to ensure excellence in IT operations and implementation.

An ideal candidate will have:

• A passion for the mission of BBBSMA
• A strong commitment to the values of justice, equity, diversity, and inclusion
• Personal qualities of integrity and credibility
• Proficiency in the latest technology for IT systems and management
• A thorough understanding of IT and practical applications to support the organization’s strategic plan and goals
• Experience in data science and analytics
• The ability to translate data and information visually for internal and external audiences
• Experience working with Salesforce
• Experience creating and implementing IT policies and systems that will meet objectives
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Ability to translate technical jargon to end-users
• A successful track record of setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making
• Ability to keep small details from slipping through the cracks
• Ability to relate well in multicultural environments and to listen with empathy and compassion
• Proven effectiveness leading and motivating a team

ESSENTIAL RESPONSBILITIES:

• Leads the organization’s Information Technology strategy as well as managing the day-to-day activities of the IT operations, including:
  • Managing local and wide area network systems, including network security
  • Maintenance and utilization of software applications
  • Managing software hardware maintenance and manages technology-based communications
  • Providing user support
  • Supporting hardware maintenance and manages technology-based communication systems
• Leads strategic thinking around how technology can support the implementation of the agency’s Strategic Plan and operations, including the planning for future hardware and software computer needs; evaluates technological advancements and recommends systems and vendors
• Ensures the agency procures, maintains and trains teams on usage of technology tools that support the operations of each department
• Leads the IT team to ensure their work supports the agency’s ability to fulfill its mission by innovating technology usage to create efficiencies for staff, program participants, and donors
• Ensures the IT Team meets the agency’s Service Level Agreement (SLA) by consistently providing an exceptional level of service and support to agency staff and participants
• Troubleshoots IT issues, mitigates risks, and projects future needs of the agency as they relate to IT support and tools
• Ensure the agency has access to easy-to-consume data related to our impact, outcomes, programs, and participants through reports, dashboards and data analysis
• Develops and implements policies and procedures for continuous improvement in system management and accountability
• Maintains IT vendor relations
• Develops budgets for annual IT expenditures, helps establish equipment depreciation schedules, and tracks equipment inventory

QUALIFICATIONS:

• Bachelor’s degree required; degrees in computer information systems, business management or other related field preferred
• Minimum of 5-7 years’ relevant experience working in IT, including at least 3-4 years leadership experience
• At least 2 years’ demonstrated experience in data management, analysis, or communications
• Fluency in Microsoft Office; including Word, Outlook, and Excel
• Preferred experience and background in Salesforce
• Must complete a successful background and credit check prior to hire

WORK ENVIRONMENT:

• Routine office environment. This position is located in our Atlanta office, with a flexible, hybrid work schedule. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.
• Standard BBBSMA office hours are Monday through Friday, 9:00 5:30 pm.

PHYSICAL REQUIREMENTS:

• This position is a primarily sedentary position and frequently requires the use of standard office equipment (telephone, computer, copier, and printer). This role must be able to remain in a stationary position 50% of the time.
• May occasionally require bending, reaching, and lifting up to 10 lbs.

COMPENSATION & BENEFITS:

• Base salary is budgeted between $80,000 100,000 based on experience.
• BBBSMA offers generous benefits including paid time off, Summer Fridays, subsidized medical insurance, voluntary dental and vision, and employer paid Life Insurance, Short Term Disability, Long Term Disability. We also offer immediate vesting and enrollment in a 403(b) plan with up to a 4.5% employer match.

About Big Brothers Big Sisters of Metro Atlanta

For 63 years, Big Brothers Big Sisters of Metro Atlanta (BBBSMA) has transformed the lives of children in our community through a proven youth development strategy: one-to-one mentoring. The mission of Big Brothers Big Sisters is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. The agency serves approximately 1,300 children from 12 metro Atlanta counties on an annual basis.

Location:

BBBSMA HQ

The Met, 680 Murphy Ave. SW, Atlanta GA 30310

For more information about BBBSMA please visit http://bbbsatl.org

Nondiscrimination and Equal Employment Opportunity:

BBBSMA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.