Director of Product Growth - job 1 of 2

Marco Polo is a video chat app created for one simple and significant purpose—to help people feel close.

We're currently seeking a Director of Product Growth to join us to help build and lead our product-centric growth team in expanding our revenue and user growth. A great candidate for this role is a data-driven, analytical thinker with mobile growth and product management experience and a passion for identifying opportunities to solve customer needs and drive business impact. The person in this role will be responsible for managing Growth product initiatives that drive subscription conversion, retention, and user acquisition. 

This role will report to our Head of Growth and sit on our Growth team.

In this position, you will:

Own the Roadmap for growth: You’ll partner with our Head of Growth and Founders to translate our Growth team vision and strategy into a roadmap that will enable us to achieve our purpose at scale. You’ll also perform analysis, interpret insights, calculate business impact, and manage monthly reporting, all with the focus of discovering and designing new avenues for growth. As part of this you’ll partner with the larger Growth team to execute experiments, interpreting the results to develop actionable changes and initiatives that both engage current users and reach new audiences. 

Collaborate and lead initiatives: You’ll be responsible for ensuring the success of our embedded Growth team, spanning project management, data, marketing, design, and engineering team members. You’ll be responsible for ensuring these cross-functional teams have the alignment, clarity and tools needed to consistently execute our growth roadmap, on time and with high quality. We are a small team with big ideas, so creativity and results-driven execution is key.

Build and up-level our Growth organization: You’ll build systems and processes to help us effectively, efficiently and consistently achieve our Growth roadmap. As part of this you’ll help us identify and set up the tools needed to be able to collect and analyze data real-time and run experiments. You’ll help us decide when it makes sense to build internal tools versus find an external solution. You’ll also help us build, uplevel, and manage our Growth team, ensuring we have the key roles needed to execute.

Champion our purpose: You will help Marco Polo be a pioneer as one of the first consumer communications digital platforms to build a sustainable business model without selling user data or ads and while creating products that are built to be good for you. You will help bring these industry-forward ideas to market with expert guidance and skillful project management.

Ideally, you have:

8+ years of relevant experience driving Growth or Revenue initiatives, 3+ years of which are in a consumer tech company using the product, and potentially marketing, as the driver of growth. 

5+ years of experience leading cross-functional teams.

Strong track record designing and analyzing experiments focused on areas such as in-funnel conversion and audience segmentation, all while keeping opportunities for automation in mind.

Experience working with BI tools (we use Amplitude) coupled with the ability to interpret complex data findings and turn them into actionable business insights.

Broad understanding of engineering cost & benefit tradeoffs for initiatives and tools infrastructure. You understand what’s easy, what’s hard, and what’s worth pushing through even if it’s hard. You also know when to build tools in house versus purchase externally. 

Demonstrated experience effectively communicating goals, roadmaps, KPIs and learnings. 

A strong track record of seeking alignment and building strong partnerships with Engineering, Design, Data Analytics and Marketing teams. 

Startup/E-Commerce/SaaS experience is a plus.

You’ll love working here because:

We’re a purpose-driven company making a difference in the lives of millions of people.

We have been doing the remote work thing long before it became necessary. We’re good at it and we’ll make sure you are too!

We move quickly so you’re constantly learning and things never get stale.

We know good ideas come from everywhere, so we work to ensure every person feels safe to take risks and think outside of the box.

We offer competitive compensation, including equity, and we’ve got you covered when it comes to your health (medical, vision, dental), finances, and your family (paid family leave).

Does this sound interesting to you? If so, then we'd love to hear from you. We care deeply about diversity and inclusion at Marco Polo. If you’re on the fence about whether you’re a fit, go ahead and apply! Each application is reviewed by a real, live human who understands that each candidate’s unique lived experience is more valuable than buzzwords on a resume.

#LI-Remote

A bit about us:

Marco Polo is private video chat for your real relationships - not the entire world. Our video chat app allows you to send a video message at your convenience, and your friend or family member can send back whenever they can. With millions of people already benefiting from this new way of using technology to nurture their relationships, we’re proving that we can reject harmful but profitable business practices and build products that are good for you.

In June 2020, we launched Marco Polo Plus, a subscription plan that offers a premium experience. We aim to be a sustainable business while remaining free in a way that upholds our brand promise to be good for you. Plus delivers on our promise to monetize without ads or selling user data. 

Though our backgrounds are diverse, we share a belief—lives flourish when people feel close. That common inspiration keeps us aligned with our purpose as a team, which is scattered across 16 states (so far), coast-to-coast throughout North America.

The distance doesn't slow us down. We keep the engine humming from our homes, co-working spaces, and coffee shops—connecting with daily Zoom calls, and retreats. Whether collaborating through Slack, video calls, or of course Marco Polo, our team knows how to keep connected—it’s what we do best!

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We can add teammates from anywhere in North America.