Director of Revenue Operations

ABOUT US

Swag...everyone loves to receive it

Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together with the people that matter to them. But no one enjoys putting this stuff together...

The $30 Billion branded swag supply chain is a complete mess, filled with too many products, too many intermediaries, too little quality control, and not enough technology.

SwagUp is disrupting the industry by streamlining the end to end supply chain and making it available through a single platform utilizing powerful APIs and interfaces (e.g. dashboard). As the fastest growing swag company, we have made great strides towards our mission of eliminating the friction in the swag creation and distribution process. BUT we’ve just begun to scratch the surface…

And that’s where YOU come in...

MISSION

As the Director of Revenue Operations, you will be tasked with bringing a process + data-driven framework to help drive standardization, training and efficiency in every facet of the revenue organization (RevOrg)

Reporting to the CRO, you will lead and grow a RevOps team and support them in designing the strategy, documenting the process, standardizing the process, training each team member on their part of the process, choosing the technology, building and maintaining the infrastructure, and overseeing the analytics and optimization of our go-to-market organization, which includes approximately 60 professionals in Sales, Customer Success, Marketing and Project Management.

You will not only ensure we have the best processes and training in place to maximize efficiency through a strong operating rhythm but also work collaboratively across virtually every function to create alignment and identify the biggest opportunity for revenue-generating optimizations.

As the “go-to” for every RevOrg department, you will be a core part of the Go-To-Market Leadership team, tasked with bringing a process driven framework to help achieve the revenue model objectives. The first phase of the role is foundational, meaning building from the ground up, identifying current processes (end to end), creating documentation, building training programs and ensuring standardization for how people do their job.

RESPONSIBILITIES

Own responsibility for operations related to sales, marketing, customer success and project management as well as forecasting, reporting, pipeline management, compensation, and strategic analysis with expectations of high levels of quality, accuracy, and process consistency

Own all systems and tools related to our RevOrg. You will be responsible for the evaluation, improvement, and implementation of all tools and software

Identify, document, standardize and train all RevOrg departments on the ideal workflow process

Create and maintain reliable forecasting processes and assure adherence to those processes

Drive annual planning process for RevOrg including budget goals, headcount models, territory planning, quota, and compensation design and management in close partnership with Finance and other leaders

Ensure the integrity of data and data flows in Salesforce, and other RevOrg support tools and how they interact with our other systems

Own the sales lead handoff process and actively manage the intersection of marketing, sales and customer success

Support leadership in the understanding of pipeline, forecasts, retention, and other KPIs while bringing best in class sales/CS strategy & planning techniques to support leadership in maximizing sales and revenue retention

Create and design reports in Looker that align with the key performance metrics for the RevOrg.

REQUIREMENTS

10+ years of work experience in revenue operations or sales operations in a high growth environment

4+ years of experience leading an ops team and recognized leadership skills to build and develop a high performance team

Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term departmental needs.

Excellent analytical skills to compile large amounts of data into an understandable format for decision-making. Ability to simplify

Effective interpersonal and communication skills, collaboration, and cross-functional team leadership

Demonstrated fluency with reporting and KPIs and end-to-end revenue management best practices in transactional operating model

Extensive experience (5+ years) working with Salesforce and associated sales and marketing tools. A strong understanding of all SFDC admin capabilities including validation rules, process builders, object design and layout, and native reporting capabilities

Strong working proficiency with marketing automation systems strongly preferred

Must have to experience architecting flows, end to end, + implementing and training

Aptitude to build strong relationships internally and externally

WHAT SUCCESS LOOKS LIKE

Play a meaningful part in achieving customer satisfaction benchmarks

Architect and implement an end to end customer journey workflow that is repeatable and scalable

Reduce order process time / touches by 50% over 12 months

Decrease the number of internally caused issues by 50%

PERKS

Wake up each morning proud of the place you work and the amazing companies you get to partner with

Join the team at a time when you can help shape the future of the company

Unlimited PTO, we are all adults, you’re in control

Medical, Dental, Vision and Life insurance

Lots of swag!

A performance culture that rewards results and promotes those that perform, quickly

Equipment provided to set up a successful work environment

Engaging Team-building activities to make a remote-first workforce feel connected

Being part of an organization that truly believes in promoting from within, at SwagUp your growth potential is uncapped!

Salary Range: $175,000 - $200,000

SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon