Job details

Director, Product Management - Signer and Consumer

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

As the Director, Product Management - Signer and Consumer, you will define a multi-year strategy, and lead the efforts to develop the roadmap, vision, and priorities for DocuSign to develop product capabilities that are relevant for Signers and by extension Consumers.

DocuSign has built award winning and the most pervasive technology for enabling businesses to automate their agreement processes - from generating agreements, negotiating between parties, getting agreements electronically signed, managing the workflows and integrations once an agreement is signed and analyzing and deriving insights from agreements. DocuSign’s current product capabilities are primarily targeted at businesses from SMBs to Enterprises enabling collaboration between businesses and consumers (signers). Consumers, similarly, have a need to create and manage agreements, this position will primarily focus on defining a strategy for DocuSign to harness the billions of signers that interact with the service and build product capabilities that would be directly targeted at consumers. Based on qualitative and quantitative insights, you will inform product directions that drive measurable impact. You will leverage innovative technologies to deliver impactful innovations that drive top-level business outcomes and redefine the “state-of-the-art” for DocuSign. The role will demand you to champion consumers and develop a new engaged customer-base for DocuSign. In this position you will work cross functionally with Design, Marketing, Engineering and engage directly with customers to experiment, iterate to define and fine-tune the strategy and the product roadmap.

This position is an individual contributor role reporting to the Group Vice President of Product Management for eSign and Growth.

Responsibility

Lead the strategy and roadmap for DocuSign consumer focused product initiatives with clear focus on driving business results
Understand market and customer needs by closely working with consumers, User Research, Data Science and Marketing
Define and analyze metrics that inform the success of products
Develop an incremental and iterative product development roadmap that allows rapid testing and validation with a product led growth mindset
Work closely with the Business Development team to identify partners that would be critical to success
Monitor, measure, and report continuously on key business and customer metrics
Identify areas for continuous testing, experimentation and evolution
Work closely with developers and product managers across the company to align, influence internal development
Evaluate and prioritize requirements in partnership with legal, trust, security, sales, marketing, and product team leadership
Partner with Program Management, Design and Engineering to ensure product ships on time and to quality
Collaborate with Engineering, marketing, Pricing, Legal, UX and other cross functional teams
Help grow and mentor junior product managers on the team

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

What you bring

Basic

Bachelor’s or master’s in computer science, Information Systems, Informatics or equivalent
12+ years of related experience with a Bachelor’s degree; or 8+ years related experience with a Master’s degree; or equivalent experience in product management for SaaS products and services specifically focused on consumer applications
Experience working cross-functionally with Engineering, IT, Operations, and Program Management
Experience building and using telemetry to review performance and make data-driven decisions

Preferred

Demonstrated success building/managing large-scale consumer technology products
Ability to influence and collaborate in a matrixed environment having multiple stakeholders
Ability to work in a dynamic, fast moving environment, prioritize your work and manage your own time
Strong customer focus through qualitative and quantitative measures
Excellent executive presence, verbal and written communication skills
Strong problem-solving skills

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $188,200 - $302,825 base salary

Washington and New York (including NYC metro area): $178,400 - $265,900 base salary

This role is also eligible for bonus, equity and

benefits.

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.

DocuSign Glassdoor Company Review

3.6

DocuSign DE&I Review

4.0

CEO of DocuSign

Allan Thygesen

Approve of CEO

By DocuSign

DocuSign, headquartered in San Francisco, is an American company that allows organizations to manage electronic agreements with electronic signatures across various types of devices.

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