Director, Program Delivery Operations

What you’ll be doing:

• Departmental Process Ownership
• Coordinate and prepare annual planning process in coordination with the Program Operations Executive Team and the Strategy Execution Team.
• Coordinate and prepare quarterly and annual capital budgeting processes for the program operations functions in coordination with the Program Operations Executive Team and Financial Planning & Analysis.
• Define and execute a process for monthly financial tracking against plans.
• Define and execute a process for Strategic Project Assessments including presentation proposal materials and cost benefit analysis as needed.
• Develop and facilitate alignment on the Program Operations operating model as it continues to evolve and maintain associated team structure.
• Facilitate new role job definition and role approval processes for new and replacement Program Operations resources.
• 
  Operational Reporting
• Define a KPI framework for Program Operations to measure team / function performance across time, cost, and quality dimensions.
• Augment and execute Program Operations operational reporting in coordination with our various functional teams to support our daily and weekly execution needs.
• Define and execute Program Operations executive reporting to the Office of the CEO to support key Monthly, Quarterly, and Annual performance assessment and decisions

• 
  Process Improvement
• Facilitate an ongoing process with Program Operations teams to identify pain points, define solutions, and enable those improvement processes throughout our delivery lifecycle
• Coordinate initiative management reporting on all Program Operations improvement initiatives through Strategy Execution Team reporting for the executive team.

We’re looking for someone who has:

• Management Consulting, Corporate Strategy, or similar experience
• Expert Microsoft PowerPoint and Excel skills
• Strong insurance product and process knowledge
• Strong executive presentation skills
• Ability to effectively communicate complex business and technical items clearly and succinctly, both written and verbally
• Ability to work effectively across insurance business-oriented and technical stakeholders
• Ability to learn new concepts quickly and apply skills learned on the job in a rapid and effective manner
• Solid problem-solving skills and able to reach logical, sound decisions and conclusions
• Excellent ability to coordinate people
• Ability to lead efforts with limited oversight
• High energy with a sense of urgency
• Bachelor’s degree

Highly preferred candidates also have:

• Master’s Degree
• Experience working with Confluence, Jira, SmartSheet, Domo