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Director, Program Delivery Operations

SageSure, the insurance first, tech-forward, capital-lite managing general underwriter that focuses on the underserved, preferred homeowners middle-market, is seeking a Director, Program Delivery Operations. We seek a go-getter and strategic thinker to help grow and scale our business. In partnership with the AVP of Program Delivery, the Director of Delivery Operations has the responsibility to define and execute key departmental processes across the Program Delivery Organization.

This role will have significant interaction across our organization including with our executive leadership. Given the broad reach of this role, the candidate will need to work in a highly collaborative fashion and have an exceptional ability to build relationships.

What you’ll be doing:

Departmental Process Ownership
Coordinate and prepare annual planning process in coordination with the Program Operations Executive Team and the Strategy Execution Team.
Coordinate and prepare quarterly and annual capital budgeting processes for the program operations functions in coordination with the Program Operations Executive Team and Financial Planning & Analysis.
Define and execute a process for monthly financial tracking against plans.
Define and execute a process for Strategic Project Assessments including presentation proposal materials and cost benefit analysis as needed.
Develop and facilitate alignment on the Program Operations operating model as it continues to evolve and maintain associated team structure.
Facilitate new role job definition and role approval processes for new and replacement Program Operations resources.
Operational Reporting
Define a KPI framework for Program Operations to measure team / function performance across time, cost, and quality dimensions.
Augment and execute Program Operations operational reporting in coordination with our various functional teams to support our daily and weekly execution needs.
Define and execute Program Operations executive reporting to the Office of the CEO to support key Monthly, Quarterly, and Annual performance assessment and decisions

Process Improvement
Facilitate an ongoing process with Program Operations teams to identify pain points, define solutions, and enable those improvement processes throughout our delivery lifecycle
Coordinate initiative management reporting on all Program Operations improvement initiatives through Strategy Execution Team reporting for the executive team.

We’re looking for someone who has:

Management Consulting, Corporate Strategy, or similar experience
Expert Microsoft PowerPoint and Excel skills
Strong insurance product and process knowledge
Strong executive presentation skills
Ability to effectively communicate complex business and technical items clearly and succinctly, both written and verbally
Ability to work effectively across insurance business-oriented and technical stakeholders
Ability to learn new concepts quickly and apply skills learned on the job in a rapid and effective manner
Solid problem-solving skills and able to reach logical, sound decisions and conclusions
Excellent ability to coordinate people
Ability to lead efforts with limited oversight
High energy with a sense of urgency
Bachelor’s degree

Highly preferred candidates also have:

Master’s Degree
Experience working with Confluence, Jira, SmartSheet, Domo

#LI-PD1

If shaping the future of an industry sounds exciting, you’ll love working at SageSure! A Best Places to Work in Insurance Recipient for two years in a row (2020-2021), SageSure is a managing general underwriter leader and insurance technology innovator serving disaster-prone areas. That means we sell insurance through our proprietary technology platform in places other insurance companies won’t do business. Our success in delivering coverage in America’s most challenging markets is the result of our strategic focus to understand and adequately price risk. We offer 50+ products in 14 states, serving over 400,000 policyholders while managing more than $800 million in written premium. We have nine office locations—Jersey City, NJ; Mountain View, CA; Atlanta, GA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—as well as numerous remote employees across the country.

We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan and more. SageSure fosters inclusion, creating an environment where everyone can bring their whole self to work. We’re energetic, forward-thinking problem solvers; come join our team! For more information on SageSure opportunities, visit www.sagesure.com/careers/.

SageSure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, national origin or any other factor protected by applicable federal, state, or local laws.

SageSure is only open to hiring remote candidates who are residents in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

SageSure Insurance Managers Glassdoor Company Review

4.0

SageSure Insurance Managers DE&I Review

3.9

CEO of SageSure Insurance Managers

Terrence McLean

Approve of CEO

By SageSure Insurance Managers

With more than $1 billion in premium, SageSure, the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering the ways people protect their American Dream.

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