The Customer Success organization is focused on ensuring clients receive the maximum value from our products and our experts in Product Education, Implementation, Client Advisory and Support to deliver business outcomes. Together, the teams are focused on retaining and growing our client base.
This role is within the Client Advisory team, a group that partners heavily with sales, implementation and product teams to drive the best possible outcomes, adoption and overall success for clients on the VTS platform. They do so by developing key relationships with our clients, driving product engagement and value realization based on best practices and expertise across VTS' asset management, digital marketing, and tenant experience platform, and ultimately supporting net retention across our client base.
As a Director, Property Advisory you will be a key leader in the Client Advisory department, overseeing the tenant experience focused advisory team. By developing a deep understanding of our customer needs and behaviors, this individual will develop and execute team-wide strategy and initiatives supported by data, process, tools, client communications and collaboration.
A key strength of this role will be a 'customer first' mentality and critical thinking - including developing hypotheses of problems/solutions - and partnering with Sales, Implementation and Services, Product, Support, Product Education and CS Operations. Based on their client/post-sales experience, this role must operate independently, rapidly, and be unafraid to fail-fast and/or continuously iterate on improvements.
To thrive in this role, you should have experience with and enjoy leading large, global teams, building outcome focused frameworks, rolling out and coaching towards best-in-class playbooks, and thinking strategically towards driving business team direction while being accountable to our client's success and ultimately net retention. You should be passionate about improving customer experience and managing change hands-on. The cross-functional nature of the role requires the candidate to be able to emphasize, influence, communicate and negotiate as required. Driving change by influencing leaders, teams, and achieving best-in-class outcomes, product adoption and net retention with measurable results is the north-star for this role.
This role reports to the VP of Client Advisory and works alongside senior leadership in Customer Success, Sales and Product.
Here's what you can expect as a Director, Property Advisor:
Required Skills
VTS is the commercial real estate industry's only technology company that unifies owners, operators, brokers, and tenants in a single platform to capitalize on opportunities revealed in every square foot of their properties. In 2013, VTS revolutionized the commercial real estate industry's leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party data source in the industry, transforming how strategic decisions are made and executed by CRE professionals across the globe.
With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every business stakeholder in commercial real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 12 billion square feet of office, retail, and industrial space is managed through our platform worldwide. VTS' user base includes over 45,000 CRE professionals and industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.
VTS maintains offices in New York City, London, Toronto, and Chicago.
To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn.
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“At VTS, we have been heads-down executing on our mission – to be commercial real estate’s modern operating system, the place where data comes to life and deals happen. We come to work every day and ask ourselves ‘How can we make the day-to-day wo...
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