Disability Assistant (Remote)

Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the work place for an extended period. Our absence management program helps employers strategically manage those absences- focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees and employers. All with the goal of returning employees to health and productivity.

The role of the Disability Assistant is to communicate with claimants and clients as it relates to initiating a claim or the status of a claim; to ensure claim documents are processed when received and to send out all documentation for claims in a timely manner; and to follow the initial claims process procedures for claims received.

Responsibilities:

• Answers incoming calls; assisting customers in how to apply for a leave of absence, short term disability or reporting an incidental absence through the Automated Reporting system

• Processes incoming documents.

• Reviews and analyzes FMLA and STD documents received and determines if all necessary information has been provided to proceed with claim assignment / processing.

• Informs claimants of documentation required to process claims, required timeframes, and claims status

either by phone, written correspondence and/or claims system when inquiry is received.

• Updates claim notes with appropriate claim and certification information.

• Assists Case Managers and Nurse Consultants as needed

• Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings.

• Other projects and tasks as assigned.

• The ideal candidate has 2 years of call center and/or customer service experience
• High School Diploma
• Strong interpersonal and helping skills along with assessment and problem-solving skills.
• Excellent computer skills and the ability to work primarily online in a paperless environment.
• Ability to work 10:30AM - 7:00PM EST
• Internet Speed connection test required - 10 mbps upload and 25 mbps download required to be able to perform successfully in remote position