Disability Case Manager *Remote*

Do you have the desire to be part of a growing and innovative team? Is a culture where “People Count” and “We Do the Right Thing” important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Disability Case Manager. You’ll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You’ll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters and that we make a difference in people’s lives.

In this Disability Case Manager position, you will find yourself working in a modern workspace (when we return to our offices) and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team.

Our Disability Case Manager ensures high quality customer service in disability case management, by serving as the critical communication link between all parties involved in medical disability cases. As the subject matter expert for client-specific absence plans, you will review medical documentation, claim decisions, and utilize clinical consultants, advisors, and vocational rehab counselors on a variety of case management initiatives including medical disability durations, return to work obstacles and/or return to work planning and clinical guidance/education.

There is a requirement to attend the paid training (6 weeks) for the duration of the training period. Remote training will begin on Monday, August 1st 2023.

You will

• Act as subject matter expert for client-specific absence and disability leave plans. When applicable, research to gain necessary information relevant to the case management process.
• Ascertain optimal recovery duration based on MDGuidelines criteria and set forth RTW expectations through proactive case management.
• Demonstrate adherence to ReedGroup values and performance guidelines, including complete and accurate documentation, schedule adherence, meeting all turnaround times as defined by the plan design, and client specific quality thresholds.
• Manage production requirements, organize priorities, provide timely intervention, and maintain sensitivity to confidential records.
• Ensure quality standards for case management are met. Implement ReedGroup’s continuous quality improvement process whenever efficiencies or quality standards are not met.
• May attend scheduled medical roundtables with clinical staff to present clinical trigger documentation to drive claim management.
• Proactively communicates with client employees, client representatives and all related internal stakeholders as needed.
• Manage caseload efficiently, organize priorities, provide timely intervention, and maintain sensitivity to confidential records.
• Ensure quality standards for case management are met and implement Reed Group’s continuous quality improvement process whenever efficiencies or quality standards are not met.
• Drive return to work process from beginning of case to closure.

You have

• Minimum of one year of Leave of Absence Case Management is required.
• Industry specific training, and or degree or designation in disability management, human resources, and or a healthcare related field preferred.
• Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively.
• Knowledge of the Family Medical Leave Act and MD Guidelines is preferred.
• Basic knowledge of medical terminology.
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ability to work in a fast-paced environment with short deadlines.
• Ability to type 50+ WPM.
• Intermediate to advanced level of computer experience.

Reporting Relationships

As a Disability Case Manager, you will report to an Operations Manager

Location

• Remote

Travel

• NA

Our promise

• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $33,000.00/year (for full time employees) and the estimated maximum base salary for this role of $61,400.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.