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Inbound Sales Representative - Customer Facing

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57565 / YEARLY (est.)
min
max
$42560K
$72570K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Inbound Sales Representative - Customer Facing, DISH

Join DISH as an Inbound Sales Representative - Customer Facing and become part of a transformative journey in the world of connectivity! At DISH, an EchoStar company, you will be part of an enthusiastic Inside Sales & Retention team, where your primary role will be to connect with existing and new customers. Forget about cold calling; with us, it’s all about inbound queries! You don’t need previous experience to start, as we provide comprehensive paid training designed to set you up for success. With a comfortable base pay of $20.50 per hour and the potential to earn uncapped commission, you can expect to achieve first-year earnings of around $68,000, with top performers making well over six figures! You’ll engage with customers, assess their needs, and propose the best solutions, all while maintaining high standards of customer service. You’ll never be alone in this walk! Our training incorporates various learning methodologies, including hands-on activities and mentorship, ensuring you’re klaar to take on sales challenges. Plus, enjoy benefits like medical, dental, and vision coverage, along with exclusive perks such as complimentary DISH TV programming and a 401(k) plan with company match. If you’re eager, competitive, and passionate about connecting customers with solutions, step into this fantastic opportunity with DISH and be part of something extraordinary!

Frequently Asked Questions (FAQs) for Inbound Sales Representative - Customer Facing Role at DISH
What are the responsibilities of an Inbound Sales Representative at DISH?

As an Inbound Sales Representative at DISH, your primary responsibilities include selling DISH and Boost Mobile products and services to new and existing customers. You'll assess customer needs and provide tailored solutions through engaging conversations. This role also involves managing your time effectively towards achieving sales targets while delivering excellent customer service.

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What qualifications do I need to become an Inbound Sales Representative at DISH?

To qualify for the Inbound Sales Representative position at DISH, you need a high school diploma or GED. While prior experience isn't necessary, a competitive spirit, strong communication skills, and a focus on customer service are crucial to succeed in this role.

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What does the training program for Inbound Sales Representatives at DISH look like?

DISH offers an immersive paid training program for Inbound Sales Representatives. This program combines computer-based learning, hands-on activities, role-play, and mentorship to ensure a smooth transition into your new role and equip you with the necessary skills for success.

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How is the commission structure designed for Inbound Sales Representatives at DISH?

The commission structure for Inbound Sales Representatives at DISH is uncapped, meaning your earnings potential is directly tied to your performance. With a first-year on-target earning set at $68,000, top performers can earn well over six figures annually, rewarding your hard work and dedication.

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What kind of career growth opportunities are available for an Inbound Sales Representative at DISH?

At DISH, there are robust career growth opportunities for Inbound Sales Representatives. Based on performance, you can promote to higher levels within your first year, providing a clear path for advancement and enabling you to reach your professional goals.

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Common Interview Questions for Inbound Sales Representative - Customer Facing
How would you handle a difficult customer call as an Inbound Sales Representative?

When dealing with a difficult customer, it's essential to listen actively to their concerns and empathize with their situation. Address their issues calmly and offer solutions that align with their needs. Stay focused on the larger goal of maintaining a positive relationship and finding a resolution.

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What strategies do you use to meet sales targets?

I employ various strategies to meet sales targets, including understanding customer needs, utilizing data effectively, and maintaining a strong product knowledge. Consistently setting personal goals and adapting my approach based on feedback are also key components of my strategy.

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Can you describe how you build rapport with customers over the phone?

Building rapport over the phone involves excellent communication skills, such as active listening and showing genuine interest in the customer’s needs. I find common ground, use their name frequently, and ensure a friendly tone to create a connection.

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What makes you a good fit for the Inbound Sales Representative role at DISH?

I'm a great fit for the Inbound Sales Representative role at DISH because I have a competitive spirit driven by results, coupled with a strong desire to provide exceptional customer service. My adaptability and eagerness to learn will help me thrive in this dynamic environment.

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How do you prioritize tasks while assisting multiple customers?

I prioritize tasks by assessing the urgency of each situation and using effective time management techniques. Staying organized and utilizing tools available to me while keeping lines of communication open are crucial aspects I focus on to deliver timely assistance.

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What do you know about DISH and its products?

DISH is a leading provider in connectivity, offering satellite television services, live streaming, and smart home solutions. Its brands, including Boost Mobile and Sling TV, provide diverse products for various customer needs, and I admire the company's innovative approach to technology.

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What is your experience with sales, if any?

While I may not have formal sales experience, I possess strong communication and relational skills developed through various customer-facing roles. These skills and my ability to quickly learn and adapt will enable me to effectively sell DISH products.

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What do you think is the most important quality for an Inbound Sales Representative at DISH?

The most important quality for an Inbound Sales Representative at DISH is an unwavering commitment to customer service. The ability to genuinely listen and provide valuable solutions significantly impacts customer satisfaction and sales successes.

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How do you stay motivated during challenging calls?

I stay motivated during challenging calls by reminding myself of past successful interactions and focusing on the learning experience. Maintaining a positive mindset and using feedback to improve for future interactions is crucial.

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How would you approach a situation where you're unfamiliar with a product during a call?

If I encounter a product I'm unfamiliar with during a call, I would first reassure the customer while gathering as much information as possible. I’d then consult my resources to provide accurate information or offer to follow up after retrieving the needed information.

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DATE POSTED
April 1, 2025

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