Division of Mutual of Omaha - job 11 of 13

We are hiring a Group Claims Team Leader role to lead our Paid Family and Medical Leave claims associates. In this role you will have oversight over the Paid Family and Medical claims team with an opportunity to be a part of a great culture, grow and develop associates, create positive experiences for our Customers all while driving business results. If you are highly organized, are able to think critically, and love being part of a team that makes a difference, then apply to contribute to the value and success of Workplace Solutions!

WHAT YOU'LL DO:

• Plans, organizes, staffs, leads and controls activities pertaining to the Claims department to include: planning projects, team budget; interviewing, selecting and training staff; monitoring and appraising performance of associates ensuring accountability for service delivery and outcomes. Responsible for human resource management, coaching and motivating associates, administering disciplinary action as appropriate, administering compensation decisions for associates and ensuring that the department complies with affirmative action guidelines.
• Monitors work progress and performance using service operational metrics and observations of staff to ensure and maintain the quality, quantity and time service of work produced by the department within established standards. Develops, implements and monitors quality assurance processes. Prepares and provides reports to management documenting the business results of the department.
• Reviews department reports and corrects discrepancies to avoid reporting errors. Schedules and coordinates management of peak volumes and need-driven staff allocations. Collaborates with supporting departments to resolve any service delivery, system, and/or quality issues. Utilizing appropriate business judgment and sound customer service skills, provides effective support to internal stakeholders and/or external customers. May delegate productivity, quality and/or time service monitoring functions to associates as appropriate and provides necessary oversight to the execution of these functions. Continuously reviews processes and implements change to eliminate waste.
• Remains current on pertinent federal and state legislation affecting business processing and claims handling. Ensures all departmental activities support the division's effort to meet or exceed corporate policies, procedures, and/or directives while meeting or exceeding expense management objectives. Assesses and analyzes any areas of procedural non-compliance, modifies and/or enhances existing processes, and initiates corrective actions where appropriate. Leads and/or participates in cross-functional work groups that analyze, develop and implement processes, procedures and activities that enhance corporate profitability, efficiency and/or quality. Leads the development of short range business plans and budgets. Leads and/or participates in the planning and execution of organizational initiatives.
• Effectively represents the Claims department as a subject matter expert within and outside of the division/operation. Interacts frequently with key external customer and internal stakeholders. Effectively handles escalated issues for team.
• Proficient problem resolution skills. Exercises appropriate discretion in formulating and implementing department business decisions. Works with the Law Division on any legal matters, and may participate in claim depositions or trials. Reviews, analyzes and takes appropriate action to resolve claims issues, attorney inquiries.
• Partners with Learning and Development to establish effective training programs.
• Develops and demonstrates strong leadership skills in the areas of talent, tactical and strategic vision.

ABOUT YOU:

• Prior supervisory experience and/or Workplace Solutions product knowledge
• Bachelor's degree or equivalent industry experience.
• Effective management skills, strong leadership, analytical, decision-making, communication and human relations skills.
• Proven effectiveness in managing in a service environment.
• Ability to effectively plan, organize and manage multiple projects and activities.
• Sound and independent judgement and the ability to think and conceptualize beyond existing barriers, methods and practices.
• Experience in project management with an understanding of project management methodologies and tools.
• Ability to work effectively in a fast-paced dynamic environment.
• Understanding of corporate policies, philosophies and objectives.
• Creativity and resilience.
• Knowledge of business processing functions including systems technology, and related federal and state regulations.
• You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
• You are able to work remotely and have access to high-speed internet.
• Must be located in United States or Puerto Rico.

We recognize that people come with diverse experience and talent beyond just the requirements of the job. Diversity of experience and skills combined with passion is a key to innovation and excellence. If your experience is relevant to what you see listed, please consider applying – we’d love to hear from you!

VALUABLE EXPERIENCE:

• Paid Family Leave experience

WHAT WE CAN OFFER YOU:

• A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
• An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
• Tuition reimbursement, training and career development.
• Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
• Flexible spending accounts for healthcare and childcare needs.
• 401(k) plan with a 2% company contribution and 6% company match.
• Competitive pay with an opportunity for incentives for all associates.
• Flexible work schedules with a healthy amount of paid time off.
• For more information regarding available benefits, please visit our Career Site.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year
• Regular associates receive 9 paid holidays in 2023
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on start date.
• Estimated Salary Range: $72,000 - $90,000
• Pay commensurate with experience.
• Recognized as a certified Great Place to Work®.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.