Document & End User Training Specialist

Hamilton College seeks a Document & End User Training Specialist to join our team for an exciting opportunity to play a critical role in leading the college through a multi-year effort to replace Hamilton’s Human Resources, Finance and Student systems through the implementation of Workday. Phase 1 of the project will formally begin in April of 2023 with the implementation of Workday’s Human Resources, Payroll and Finance solutions and is scheduled to conclude in the summer of 2024. The final phase of the effort is scheduled to begin in the summer of 2025 and will conclude in the fall of 2027 with Workday Student.

Hamilton College's Library and Information Technology Services division is committed to creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic excellence. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area

This is a full-time, term position that will conclude at the end of the project. This position is eligible to work remotely, but will be expected to perform duties during Hamilton’s scheduled business hours of Mon-Fri 8:30-4:30 EST, and may require travel back to campus. The minimum starting salary is $65,000.

Responsibilities:

Reporting to the Director of Project and Change Management, with a dotted line report to the Associate Director of LITS Finance and Resources, you will work closely with the project team and subject matter experts across the college to develop a comprehensive and sustainable Workday training strategy for all product solutions (HCM, Financials and Student). The training program will support the initial launch of Workday and then transition to an ongoing training program supporting new and existing users in their roles.

Responsibilities include:

• Establish and maintain a documentation style guide, standards, and templates for use across functional areas
• Develop instructional material, coordinate, write, and edit content for Workday training materials and contextual help text
• Lead production of engaging video tutorials/demonstrations for business processes
• Work closely with both IT and the business owners to understand system and training needs for adopted Workday functionality
• Identify where training gaps exist and create/update materials and documentation to address the needs
• Participate in project planning activities, assessing necessary resources and estimating timelines for documentation development and production
• Collaborate with departments and subject matter experts on the development and documentation of policies related to Workday business processes
• Regularly assess the training and adjust accordingly

• A minimum of 4 years relevant experience, or equivalent education plus experience. A Bachelor’s Degree may substitute for up to 2 years of experience
• Good communication and interpersonal skills capable of maintaining collaborative relationships
• Excellent organizational and time management skills with the ability to meet deadlines
• Proficiency with Microsoft Office (ie: Word, Excel, PowerPoint, etc) and G-Suite products
• Excellent analytical and problem solving abilities
• Attention to details even under pressure
• Proficiency with content management tools (ie: WordPress) and video recording/editing software (ie: Camtasia, Panoto, etc.)
• Experience in a Higher Education environment (preferred)

Please submit a cover letter, resume and contact information for three professional references. In your cover letter, please share how your past and/or potential contributions to diversity, equity and inclusion will advance Hamilton College’s commitment to inclusive excellence. Consideration of candidates will begin immediately and continue until position is filled.