Software Quality Assurance Lead

Document Crunch is seeking a Software Quality Assurance Lead to join our amazing, tight-knit team.

In this role, you will be responsible for leading a remote testing team, developing comprehensive test strategies, building test automation, and ensuring the delivery of high-quality software products. This role offers an exciting opportunity to lead quality assurance efforts in a dynamic B2B SaaS environment. The ideal candidate will be passionate about software quality, have strong leadership skills, and thrive in a fast-paced, collaborative setting

Who is Document Crunch? We are a cutting-edge company building innovative AI tools that simplify construction contracts by quickly identifying critical risk provisions and provides teams with guidance to make great decisions throughout the entire project lifecycle. Our tools enable construction teams to get subject matter expertise- usually only gained through outside consulting – for a fraction of the cost. We empower the entire industry by identifying WHAT critical issues exist in contracts and documents, and WHY those critical issues matter, so the teams can make better business decisions without traditional overhead. We know that in order to achieve great things, you need a great team. We are a values-driven company and every single one of our “CRUNCHERS” go above and beyond to help our customers achieve success. A must for this position (and everyone on our team) is to stay true to our core values. 

We Are Warmhearted 

Our success is powered entirely by our people who are real and approachable. We foster an environment that is warm, fun and welcoming for everyone. 

We Are Inspired 

We care deeply about our mission and are inspired by our potential. If it was easy, everybody would do it, but we are striving for greatness. We take pride in being owners in this journey. 

We Are Growth-Minded 

Life is short and we want to make our time count. We invest in growth—personally and professionally. We never stop chasing our why. 

Key Responsibilities:

• Lead and manage a remote team of testers, providing guidance, mentorship, and feedback for performance evaluations
• Review and provide detailed feedback on product requirements to ensure testability, clarity, and suitability for the customer domain
• Develop and maintain test plans
• Design, implement, and improve test automation frameworks
• Create manual test cases for scenarios where test automation is not cost-effective
• Report and track bugs, including detailed steps to reproduce, environment considerations, and severity assessments
• Prioritize test cases based on risk assessment, business impact, and resource constraints
• Collaborate with cross-functional teams including development, product management, and customer support to ensure quality throughout the software development lifecycle
• Stay updated on industry trends and best practices in QA methodologies and tools
• Participate in sprint planning, daily stand-ups, and retrospectives as part of an Agile development team
• Contribute to continuous improvement of QA processes and methodologies
• Assist in capacity planning and resource allocation for QA activities
• Assist in performing root cause analyses for critical issues and help propose preventive measures

Skills and Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• 5+ years of experience in software quality assurance, with at least 2 years in a leadership role
• Strong knowledge of QA methodologies, best practices, and software development lifecycle
• Proficiency in test automation tools and frameworks (e.g., Selenium, Cypress, TestNG)
• Experience with API testing and tools such as Postman
• Familiarity with SQL and database concepts for data validation
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience working with remote teams and cloud-based collaboration tools
• Knowledge of version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines

Preferred Qualifications:

• Experience in B2B SaaS environments
• Familiarity with performance testing tools (e.g., JMeter, LoadRunner)
• ISTQB certifications or equivalent
• Experience with test management tools (e.g., TestRail, Zephyr)
• Knowledge of security testing principles and tools

• Competitive salary and benefits package. 

• Close to the ground floor of an incredibly high-growth business 

• Substantial internal growth opportunities and emphasis on personal & professional development 

• Generous paid time off policy 

• World class medical, dental, and vision benefits 

• 401k 

• Participation in the employee stock option program 

• Open-minded and collaborative work environment with a focus on results 

We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.