Documentation Manager

We are looking for a Documentation Manager to lead the Striim's Technical Documentation team initiatives, including creation, organization, and access of our product technical documents. Documentation Manager responsibilities include leading a team of technical writers, working with colleagues to ensure the consistency of Striim's user documentation, training employees on document usage, and organizing technical documents across the organization.

Responsibilities

• Manage and guide the documentation team to write with a high-level of excellence, as would be expected from a leading cloud/saas provider (i.e. documentation-as-a-product)
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Collaborate with Product Management and User Experience teams in order to restructure the documentation layout, including information architecture, documentation style, presentation style, etc.
• Contribute to developing, enhancing and updating Striim's user documentation as an individual technical writer
• Outline a long-term documentation strategy
• Systematically review/update existing content accordingly
• Work with internal teams on the development of best-practice guides and other technical content for Striim customers and data practitioners
• Work with colleagues to ensure consistency of documentation practice across the company
• Train employees on efficient documentation usage
• Lead a team of technical writers
• Assist with both internal and external audits
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Ensure documentation integrity
• Control access to documents

• Adhere to regulatory requirements

Requirements

• Previous work experience as a Documentation Manager, Lead Technical Writer or similar role
• Proven working experience in technical writing of software documentation related to cloud and/or SaaS products
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Relevant training and/or certifications as a Documentation Specialist
• Ability to thrive in a fast-paced environment
• Excellent written and verbal communication in English
• Outstanding organizational skills
• Multitasking ability
• Attention to detail
• University degree in Computer Science, Engineering or equivalent preferred

Benefits

We offer

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
• Retirement plan (401K)
• Paid Time Off (Vacation, Sick & Public Holidays)
• The chance to contribute to and shape an upbeat, fully engaged culture

We are an equal opportunity employer, and we value diversity at our company. All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.

Compensation Range: $175,000 - $195,000 USD on an annualized basis