Job details

Customer Advocacy Manager

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

As part of the Customer Advocacy team you will help build and implement world-class Customer Advocacy Marketing at DocuSign. You will work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them. You will be responsible for scaling our library of customer stories for Sales and our use of customer stories in our brand awareness Marketing. You will work with Marketing teams to identify potential customer advocates, work with Sales to encourage their support of advocacy activities, and connect with customers to match them to opportunities that allow them to be experts and influencers. You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, customer speaking opportunities, video testimonial, social media content and more. You will have the opportunity to help us tell transformational customer stories from our 1 million customers, which include some of the largest companies, government agencies, educational institutions, and not-for-profits in the world.

You are passionate about Customer Marketing and Customer Success. You are excited to find and tell stories to drive benefits for both customers and DocuSign. You possess strong interpersonal skills and can build relationships with internal collaborators, ensuring that they have the customer stories they need to market and sell. You are organized and can work well in fast-paced environments.

This position is an individual contributor role reporting to the Director of Customer Advocacy.

Responsibility

Work cross-functionally with Sales and Success to identify customer advocates who are willing to share their success stories through case studies, video testimonials and speaking opportunities
Prepare questions for customer interviews, conduct interviews, and work with our content creation partners to create written and video testimonials that showcase the value and benefits of DocuSign products and services for use by Marketing and Sales teams
Collaborate with internal teams including Sales, Marketing and Customer Success to align customer stories with Marketing and business goals
Create and implement internal enablement plans to drive awareness and adoption of customer story assets and increase customer advocate nominations
Handle Marketing and Sales requests for customer advocates
Research and identify customers to fulfill requests and track activities and outcomes in Customer Advocacy Database
Maintain accurate customer records in our Customer Advocacy Database and keep our customer story library up to date with the latest customer story assets
Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content
Cultivate and maintain relationships with key customers to increase their satisfaction and engagement with DocuSign

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

5+ years of customer advocacy or customer marketing experience
Experience writing customer case studies and producing customer videos that showcase customer success
Experience working with customers and Sales teams

Preferred

Excellent written and verbal communication skills
Experience working at Enterprise B2B technology companies
Excellent cross-functional experience; proven experience thriving in a matrixed environment
Experience with Salesforce and customer reference management software

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $93,500 - $143,175 base salary

Illinois and Colorado: $87,400 - $120,175 base salary

Washington and New York (including NYC metro area): $87,400 - $128,525 base salary

This role is also eligible for bonus, equity and

benefits.

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.

DocuSign Glassdoor Company Review

3.6

DocuSign DE&I Review

4.0

CEO of DocuSign

Allan Thygesen

Approve of CEO

By DocuSign

DocuSign, headquartered in San Francisco, is an American company that allows organizations to manage electronic agreements with electronic signatures across various types of devices.

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