Customer Care Apprentice - Akron (Hybrid)

Akron, OH Akron, OH Apprenticeship Apprenticeship Estimated:$33.6K - $42.6K a year Estimated:$33.6K - $42.6K a year 14 days ago 14 days ago 14 days ago At Dominion Energy we love our jobs.That's right.Love.Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America.We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy.Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered yes, then read on! To learn more about Dominion Energy's workplace culture, sustainability efforts, and commitment to DE&I, please see our Sustainability & Corporate Responsibility Report and Diversity, Equity & Inclusion Report.We are offering a hybrid work schedule based on performance after training is complete.At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.This position does not offer relocation assistance.Job Summary This position is covered by the collective bargaining agreement between Dominion and the Utility Workers Union of America (UWUA) Local G555.This position is responsible for representing the Company by taking incoming internal and external customer phone calls (Emergency, Agency, Gas) and learning to resolve inquiries and requests related to those phone calls.Receives external and internal customer calls and ensures effective customer service and prompt and courteous handling of customer inquiries and requests.Learns to accurately and efficiently handle customer requests by coordinating with the appropriate CRS Agent(s).Learns Company systems and inputs data into Company record systems as required.Learns to suggest alternative methods (within company policy and procedure guidelines) to assist the customer with billing-related issues, including recommending assistance programs available, budget billing options, and other services to meet the customer's needs.Learns to update customer account information.May learn to perform tasks associated with OCEAN Box.May perform related tasks within the job classification as assigned.Required Knowledge, Skills, Abilities & Experience 0-2 years of relevant experience in directly related field.Must have good oral and interpersonal communication skills.Must have good analytical ability and basic math skills.Must have good personal computer and keyboard skills and must pass a typing and/or reasonable computer proficiency test for the position.Must be willing to work overtime and maintain a good work performance record.Must understand and follow Company procedures.Must have ability to make decisions independently and under pressure.The company is actively seeking United States military veterans and service members who meet the qualifications, plus appropriate equivalent combination of education and years of experience as outlined above.Education Requirements High School Diploma or GED required.Licenses, Certifications, or Quals Description Working Conditions Office Work Environment 76 -100% Other Working Conditions Work is performed in an office and virtual environment.The physical attributes required to perform the essential functions of the job include hearing and manual dexterity to respond to customers on the telephone and operate various types of office equipment.May be required to work odd shifts and overtime to meet the needs of the department.Test Description No Testing Required.Export Control Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S.law.Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.Other Information We offer excellent plans and programs for employees.Employees are rewarded with a competitive salary and comprehensive benefits package which may include:health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.To learn more about our benefits, click here dombenefits.com.Dominion Energy is an equal opportunity employer and is committed to a diverse workforce.Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.You can experience the excitement of our company - it's the difference between taking a job and starting a career..Estimated Salary: $20 to $28 per hour based on qualifications.