Assistant Manager(05912) - 2712 25TH Ave

The Assistant Manager at RPM Pizza plays a crucial role in store operations. They are responsible for managing shifts, ensuring customer satisfaction, training team members, and supporting the General Manager in achieving business goals. This role also involves maintaining store cleanliness, managing labor, and upholding safety standards, all while promoting a fun environment for both customers and team members.

To apply for the Assistant Manager position at RPM Pizza, candidates must be at least 18 years old and possess strong communication skills with a positive attitude. It's essential to have food safety certification as required by the local health guidelines. Additionally, being able to lift up to 25 pounds and handle various equipment is necessary.

As an Assistant Manager at RPM Pizza, you'll have the opportunity to further develop your leadership and managerial skills through training programs like RPM Pizza College. You'll learn valuable team-building and problem-solving skills that are beneficial not just in this role but in your entire career journey.

The Assistant Manager at RPM Pizza can expect to work over 40 hours per week, with flexibility required to manage shifts effectively. This position typically involves both weekday and weekend shifts, focusing on maintaining optimal store operations during peak hours and ensuring a great customer experience.

RPM Pizza offers its Assistant Managers a competitive hourly wage with bonus opportunities. Additionally, there are benefits like medical, dental, vision, and life insurance for those enrolled in company medical plans, as well as a 401K program. Opportunities to engage in community partnerships and donations are also present, enriching the employee experience.

Essential qualities for an Assistant Manager at RPM Pizza include strong leadership skills, effective communication, a positive and approachable demeanor, and the ability to multitask in a fast-paced environment. It's important to inspire your team and maintain a customer-centric approach.

When discussing this, focus on a specific example where you actively listened to the customer's concerns, communicated with your team, and found a satisfactory solution. Stress the importance of maintaining composure and ensuring a happy outcome for both the customer and your team.

Motivating a team during busy shifts can involve creating a positive atmosphere by celebrating achievements, offering encouragement, and with ongoing communication. Sharing important team goals and fostering collaboration is key to navigating high-pressure situations.

To improve store performance, I would focus on setting clear KPIs for the team, promoting excellent customer service practices, and regularly reviewing operational procedures for efficiency. Engagement with team members in brainstorming sessions often unearths valuable insights for improvements.

Handling conflicts between team members requires a calm and neutral approach. I would separate the individuals involved to discuss the issue privately, listen to their perspectives, and help them find a common resolution. It’s essential to follow up after to ensure a positive working relationship moving forward.

When answering this, express your passion for the brand and its culture. Emphasize your desire to grow with the company and your enthusiasm for providing customers with a fantastic experience. Relating personal career goals with RPM Pizza's values can further strengthen your response.

Share specific experiences where you've successfully led a team, focusing on your management style and any measurable outcomes like improved sales, customer satisfaction rates, or efficient problem resolution processes. Highlight mentorship and training aspects as well.

Ensuring cleanliness and safety standards entails thorough training of all team members on health regulations, regular checks of the store's conditions, and maintaining open communication regarding these standards. Regular team meetings about the importance of cleanliness can also promote adherence.

Discuss your past experiences with inventory management, highlighting methods you've used for tracking inventory levels, ordering supplies efficiently, and minimizing waste. Emphasize your understanding of the importance of maintaining optimal stock levels to ensure smooth operations.

Outstanding customer service can be delivered through attentive listening, prompt assistance, and a friendly demeanor. Share your strategies for training others in your team to follow these practices and encourage feedback to continuously improve service.