Assistant Manager(05932) - 5545 Robinson Rd

As an Assistant Manager at RPM Pizza, you will play a crucial role in managing shifts, ensuring excellent customer service, and assisting the General Manager with daily operations. Your responsibilities will include overseeing team performance, training team members, managing store cleanliness, and striving to meet service goals.

RPM Pizza is committed to helping Assistant Managers grow professionally. By joining our team, you'll have the opportunity to complete Pizza College courses, engage in leadership skill development, and learn valuable problem-solving techniques that enhance your career prospects in the restaurant industry.

To apply for the Assistant Manager position at RPM Pizza, you must be at least 18 years old, possess strong communication skills, and have a positive attitude. Prior management experience is beneficial but not required, as we provide comprehensive training to equip you for success.

The work environment at RPM Pizza is vibrant and energetic. Assistant Managers are encouraged to create a fun and engaging atmosphere for both team members and customers. You'll work in a high-volume setting that promotes teamwork and encourages personal and professional growth.

Absolutely! RPM Pizza offers a clear path for career advancement. By excelling as an Assistant Manager, you can move up to a General Manager position and beyond, taking advantage of the company's commitment to employee development and leadership training.

Assistant Managers at RPM Pizza enjoy a competitive hourly rate, bonus opportunities, and a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a 401K program for enrolled employees.

Safety is a top priority at RPM Pizza. As an Assistant Manager, you’ll be responsible for upholding safety standards and ensuring that all team members adhere to food safety protocols while managing store operations in a secure environment.

When dealing with conflict among team members, it's important to remain calm and address the issue promptly. It involves listening to both sides, facilitating a respectful dialogue, and ensuring a supportive environment. Emphasize resolution through teamwork and focus on maintaining a positive atmosphere.

To motivate my team, I would set clear goals, provide regular feedback, and recognize individual contributions. Creating a positive work environment with fun team-building activities also boosts morale and encourages collaboration, helping everyone feel valued and engaged.

In your answer, focus on a specific example where you recognized a customer's need and took extra steps to ensure their satisfaction. Highlight how you communicated with the customer, adjusted their experience, and the positive outcome that followed that exemplifies excellent service.

To prioritize tasks efficiently, I assess urgent customer needs and focus on time-sensitive responsibilities first. Team delegation is key; I'd ensure that everyone knows their role and that we work collaboratively to maintain productivity and quality service throughout the shift.

I believe in a hands-on approach to training new team members, paired with clear explanations of policies and procedures. I would provide shadowing opportunities, encourage questions, and ensure that they receive continuous support to help them feel comfortable in their roles swiftly.

I would regularly review the health and safety protocols with the team, conduct routine inspections of the store, and maintain open communication with staff to address any compliance issues quickly. Continual training to reinforce best practices is essential to upholding safety standards.

Discuss your past experiences related to inventory management, focusing on how you tracked stock levels, identified discrepancies, and ensured timely orders. Emphasize your organizational skills and how they contribute to the overall efficiency of store operations.

I view feedback as a valuable tool for growth. Positive feedback motivates and reinforces good practices, while negative feedback provides an opportunity for improvement. I approach it with an open mind, utilizing it to refine my skills and strategies effectively.

When answering this question, share your enthusiasm for the brand, and mention how RPM Pizza's commitment to community and employee development aligns with your career goals. Express your desire to contribute to a thriving team and help deliver excellent customer experiences.

Handling customer complaints requires attention and empathetic listening. I would calmly acknowledge the issue, apologize if necessary, and work towards a resolution that satisfies the customer. It's vital to maintain a professional demeanor and ensure that the customer feels valued and heard.