Assistant Manager(5561) - 5950 Poyner Village Pkwy. Raleigh, NC

The Assistant Manager at GO Pizza plays a pivotal role in overseeing daily operations, leading a team of dedicated employees, ensuring customer satisfaction, and maintaining a high-standard pizza store. Key responsibilities include hiring and training staff, managing inventory and schedules, driving sales, and delivering outstanding customer service.

To apply for the Assistant Manager role at GO Pizza, candidates should possess proven experience in restaurant management, preferably in the pizza industry. Excellent communication skills, leadership abilities, a passion for pizza, and a commitment to customer service are essential qualifications to succeed in this position.

While prior experience in the restaurant industry is preferred for the Assistant Manager position at GO Pizza, it is not strictly required. The company values strong leadership and team-building skills, and those who demonstrate a willingness to learn and grow within the pizza environment are encouraged to apply.

Key skills for an Assistant Manager at GO Pizza include strong leadership capabilities, excellent communication and interpersonal skills, the ability to multitask effectively, and solid financial acumen for analyzing P&L statements. A knack for customer service and a love for pizza will certainly help you stand out!

As an Assistant Manager at GO Pizza, you'll receive a competitive pay package, health insurance for eligible employees, paid vacation, a flexible schedule, and career development opportunities. Plus, you’ll enjoy delicious discounts on the entire menu!

To motivate the team, I focus on creating a positive and supportive work environment. I encourage open communication and recognition of individual and team achievements, ensuring everyone feels valued and engaged in their work.

In previous roles, I implemented inventory tracking systems to maintain optimal stock levels. Regular audits and suppliers' coordination ensured we had fresh ingredients, minimizing waste and ensuring efficient operations.

To guarantee customer satisfaction, I prioritize training staff to handle issues promptly and courteously. I also ensure we uphold high-quality standards and create a welcoming atmosphere that encourages feedback and repeat visits.

I once encountered an unhappy customer who received a wrong order. I listened attentively to their concerns, apologized sincerely, and immediately provided a correct order alongside a complimentary item. This not only resolved the immediate issue but also rebuilt their trust in us.

I address team conflicts by facilitating open conversation and encouraging collaboration. I mediate the situation, ensuring each person has a voice, and work towards a compromise or solution that prioritizes the team’s goals.

I believe in a hands-on training approach, where new hires shadow experienced team members. I also set clear expectations and provide continuous feedback to help them adjust and feel confident in their roles.

I’d analyze the immediate demands of the business, such as customer orders, and prioritize tasks based on urgency and importance. Effective delegation to team members ensures we maintain service quality during peak hours.

To boost sales, I would implement targeted promotions, collaborate with local businesses for marketing initiatives, and explore social media engagement to attract more customers. Moreover, training staff to upsell during interactions can greatly enhance our revenue.

Essential qualities include strong leadership, excellent communication, adaptability, and a solid customer service focus. An effective Assistant Manager must also be approachable and aware of their team's dynamics and motivations.

I prioritize regular training on safety protocols for the team, conduct routine inspections, and create checklists to ensure compliance with cleanliness standards. Upholding these standards is crucial for operational excellence and customer trust.