Customer Service Rep(02532) - 1441 S Guilford Rd

As a Customer Service Rep (CSR) at RPM Pizza, you will be responsible for creating a fun and inviting atmosphere for customers while taking their orders. Your professionalism and optimism will be key in delivering a pleasant experience. Additionally, you will maintain store cleanliness, assist in making pizzas, manage inventory, multitask efficiently, and resolve customer issues, all while using advanced technology and equipment.

To become a Customer Service Rep at RPM Pizza, you must be at least 16 years old and possess a willingness to learn. Strong communication and basic math skills are crucial for handling transactions effectively. A positive attitude and the ability to stand, walk, carry, and lift up to 25 pounds are also required.

At RPM Pizza, the work environment for Customer Service Reps is fun, dynamic, and supportive. You'll be joining a team that prides itself on teamwork and positivity, where each day offers new challenges and opportunities to connect with customers. Expect a lively atmosphere where your contributions directly impact customer satisfaction and happiness.

RPM Pizza offers exciting advancement opportunities for Customer Service Reps. Through our RPM Pizza College, you can receive training that will prepare you for higher positions, including management roles. Many successful employees have utilized this program as a stepping stone to eventually own their own Domino’s store.

Customer Service Reps at RPM Pizza enjoy several benefits, including flexible work hours, product discounts, and comprehensive training programs. If you work an average of 30 hours a week over a designated period, you may qualify for medical, dental, and vision insurance. Additionally, a 401K program is available for your future savings.

When dealing with a difficult customer, it's essential to remain calm and empathetic. Listen actively to their concerns, show understanding, and assure them that you are there to help resolve the issue. Providing clear solutions can not only help in resolving the situation but also turn a negative experience into a positive one.

Highlight your communication skills, positive attitude, and ability to work in a fast-paced environment. Discuss any previous experience in customer service and your willingness to learn and adapt to new challenges, showing how your personal values align with RPM Pizza's mission to create smiles for customers.

Provide a specific example where you exceeded a customer's expectations. Describe the situation, the actions you took, and the positive outcome. This showcases your commitment to customer satisfaction and your ability to handle various situations effectively.

Prioritizing tasks during busy shifts involves assessing the urgency of each task and focusing on customer service first. Explain how you would manage time effectively, multitask, and delegate responsibilities when necessary, ensuring that customers are served promptly and accurately.

The most important quality for a Customer Service Rep is a positive and approachable attitude. This helps create a welcoming environment for customers, making them feel valued and appreciated. It fosters a good relationship and encourages repeat business.

Discuss techniques such as staying organized, maintaining a positive mindset, and taking brief moments to regroup when necessary. Emphasize the importance of communication and teamwork in managing stress effectively.

In such situations, it's important to acknowledge the mistake, apologize to the customer, and ensure them that you will fix it promptly. Outline the specific steps you would take to resolve the mix-up, such as re-processing the order and offering a compensation as needed.

Share your enthusiasm for the brand and its values, as well as your interest in working in a fun environment where you can contribute to creating positive customer experiences. Mention the training and career growth opportunities as additional incentives.

Explain that good teamwork involves open communication, supporting fellow team members, and maintaining a positive attitude. Highlight your willingness to listen to ideas from others and help in areas where you can, fostering a collaborative and united work atmosphere.

Understand that the Customer Service Rep at Domino's plays a crucial role in customer interaction, taking orders, managing complaints, and ensuring a pleasant dining experience. Emphasize that it's about creating an inviting atmosphere while also being an ambassador of the brand.