Polish Speaking Client Support Representative - Athens (Remote in Greece)

As a Polish Speaking Client Support Representative at Patrique Mercier Recruitment FR, you will be tasked with delivering outstanding client support through phone, email, and live chat. Your responsibilities include addressing customer inquiries regarding products and account management, troubleshooting issues, and effectively resolving complaints to enhance client satisfaction. Additionally, you will be documenting all interactions in the CRM system for thorough follow-up and reporting to improve our services.

To qualify for the Polish Speaking Client Support Representative position at Patrique Mercier Recruitment FR, candidates must be fluent in both Polish and English, with strong communication skills. Previous experience in customer support or a related field is preferred, along with excellent problem-solving abilities and a positive attitude. Familiarity with CRM software and basic computer skills are also beneficial.

The Polish Speaking Client Support Representative role at Patrique Mercier Recruitment FR offers the flexibility of working remotely from Greece. This means you can create a comfortable working environment while staying connected with your team. Regular communication through various digital platforms and collaboration tools will ensure you remain informed and engaged with your colleagues and clients.

As a Polish Speaking Client Support Representative with Patrique Mercier Recruitment FR, you’ll enjoy many benefits including private health insurance, fully paid training, a performance bonus, and two extra salaries per year. Additionally, there’s a fully paid relocation package, along with free Greek lessons, discounts, and other perks to help you settle in and thrive in your role.

Success in the Polish Speaking Client Support Representative role at Patrique Mercier Recruitment FR requires excellent communication and interpersonal skills, strong problem-solving capabilities, and the ability to manage multiple tasks effectively. A commitment to customer satisfaction and the ability to maintain a positive attitude even under pressure are also crucial in delivering outstanding support to clients.

When handling difficult customer situations, it’s essential to remain calm and listen actively to the client’s concerns. Empathizing with their issue, acknowledging their feelings, and providing clear, actionable solutions can help resolve the situation effectively. Always aim to follow up after the initial resolution to ensure the customer is satisfied with the outcome.

Certainly! I once had a customer who was unhappy with a product due to a misunderstanding. I took time to understand their perspective and apologized for the confusion. I provided them with options for returning the product or exchanging it for a better fit, which not only resolved the conflict but turned their experience into a positive one.

Staying organized is vital in a customer support role. I utilize CRM software to document interactions and prioritize tasks. Setting reminders for follow-ups and categorizing inquiries based on urgency helps me manage my time effectively and ensure no client feels overlooked.

To communicate effectively with Polish-speaking clients, I rely on my language proficiency to ensure clarity and understanding. I tailor my communication style to match the customer’s preferences and check in periodically to confirm they comprehend the solutions I’m providing.

I’m genuinely motivated by the satisfaction of helping others. Seeing a client’s issue resolved and knowing that I played a part in enhancing their experience drives me to excel in my role. I also find motivation in continuous learning and personal development opportunities that come with the position.

Staying informed is key to providing excellent customer support. I regularly participate in training sessions and actively engage with internal resources, such as newsletters or updates, which help me understand any new products or changes in services so that I can provide accurate information to clients.

In my previous role, I noticed a recurring issue with product returns. After analyzing the feedback, I proposed a clearer return policy and an instructional video demonstrating our products. This not only reduced the return rate but also improved customer satisfaction significantly.

What I love most about customer support roles is the direct interaction with clients and the ability to make a tangible difference in their experience. Building relationships with customers and having the opportunity to solve their problems is incredibly rewarding and keeps me passionate about my work.

Handling pressure effectively comes down to staying organized and maintaining a positive mindset. I prioritize tasks, ensure clear communication with teammates, and remind myself to take deep breaths when things get hectic. This approach helps me stay calm and provide the best support possible.

Essential skills for a Polish Speaking Client Support Representative include strong communication skills, fluency in Polish and English, problem-solving abilities, and empathy. The ability to manage stress and remain patient in challenging situations is crucial as well, alongside familiarity with CRM software for documentation.