Customer Service Rep(02533) - 905 1/2 W. Pike St

As a Customer Service Representative (CSR) at RPM Pizza, your main responsibilities include taking customer orders, maintaining a clean and welcoming store environment, and ensuring a pleasant dining experience. You are the face of Domino’s, so your role is vital in creating smiles and making lives easier for every customer who walks through the door.

To apply for the Customer Service Rep position at RPM Pizza, you need to be at least 16 years old, possess a willingness to learn, and have strong communication skills. Basic math abilities to handle cash transactions are also essential. We value a positive, outgoing personality that can enhance our customer interactions.

RPM Pizza supports the development of Customer Service Representatives through comprehensive training programs designed to ensure success. You can also take part in RPM Pizza College, which provides opportunities to enhance your skills, learn team building, and tackle problem-solving challenges, preparing you for potential career advancement.

The work environment at RPM Pizza is fun, engaging, and focused on teamwork. As a Customer Service Rep, you will collaborate with diverse team members while creating memorable experiences for our customers. The energetic atmosphere allows you to develop your skills in a fast-paced yet supportive setting.

As a Customer Service Representative with RPM Pizza, you enjoy various benefits including flexible hours, competitive pay, product discounts, and potential medical, dental, and vision insurance for those who work an average of 30 hours per week. Additionally, you have access to a 401K program and opportunities to give back to the community.

RPM Pizza prioritizes customer satisfaction by ensuring that every Customer Service Representative is trained to deliver excellent service, maintain cleanliness, and develop an upbeat environment. Your role is to create smiles, take ownership of customer interactions, and handle any issues directly to enhance their experience.

Advancement opportunities for a Customer Service Representative at RPM Pizza are abundant. You can gain experience and work your way up to management roles, or even aim for ownership of your own Domino’s store after demonstrating commitment and skill development during your time with us.

When answering this question, highlight a specific interaction where you went above and beyond to assist a customer. Explain the situation, your actions, and the positive outcome. Show how this experience reflects your ability to create smiles and ensure a pleasant experience for customers.

In response, describe your approach to conflict resolution. Emphasize the importance of listening, empathizing, and finding a solution that satisfies the customer's needs while adhering to company policies. Demonstrating patience and professionalism is key in these situations.

Mention skills such as strong communication, patience, adaptability, and problem-solving. Explain how these skills contribute to creating a positive and efficient customer experience, reinforcing RPM Pizza’s commitment to upholding its brand image.

Share an example from a previous job or experience when you managed to stay calm and focused during a busy period. Explain the steps you took to prioritize tasks effectively and how that experience prepares you for the fast-paced environment at RPM Pizza.

Discuss your time management strategies and your attention to detail when managing tasks. You might want to mention specific habits or techniques you use to maintain cleanliness and order, key aspects that help RPM Pizza serve customers effectively.

When answering this question, focus on your passion for people, desire to create positive experiences, and the joy you find in teamwork and collaboration. Share how these motivations align with the values of RPM Pizza.

Describe your multitasking ability and focus on the importance of making every customer feel welcomed. Illustrate how you plan to prioritize tasks without compromising customer interaction quality, showcasing your readiness to operate in a competitive environment.

Share your strategies for maintaining an optimistic attitude, such as focusing on team support and celebrating small wins throughout the shift. Illustrate how this positivity will benefit your role at RPM Pizza and customers alike.

Express your understanding of RPM Pizza’s values such as community, teamwork, and customer satisfaction. Discuss how you live out these values in your everyday interactions, emphasizing your alignment with the company culture.

Convey your eagerness to learn and grow in the role, hoping to develop customer service skills, learn inventory management, and gain experience in a reputable company. Emphasize how this position could launch your career in the food service industry.