Customer Service Rep(03036) - 1880 Rees St

As a Customer Service Representative at RPM Pizza, your primary responsibilities include taking customer orders, maintaining a clean and sanitized store environment, providing exceptional customer service, and managing time effectively while multitasking in a fast-paced atmosphere. You will also get to prepare delicious pizza products and engage with the technological advances of the pizza industry.

To apply for the Customer Service Rep position at RPM Pizza, you must be at least 16 years old and possess strong communication and basic math skills. You should have a positive attitude and be willing to learn, along with the physical ability to stand and carry items up to 25 pounds. A love for customer service is a definite plus!

RPM Pizza offers its Customer Service Representatives a supportive and fun work environment, competitive pay, flexible hours, and great employee discounts on delicious products. Additionally, you will have access to medical, dental, and vision insurance if you work an average of 30 hours a week, as well as a 401K program for future savings.

At RPM Pizza, we are committed to your professional development. By joining us as a Customer Service Representative, you will complete our world-class training programs and have the opportunity to further your skills at RPM Pizza College. This position serves as a stepping stone towards leadership roles or even owning your own Domino's location in the future.

The work environment for a Customer Service Rep at RPM Pizza is vibrant and exciting! You’ll be part of a diverse team focused on providing outstanding customer service while creating a fun atmosphere for both staff and customers. We pride ourselves on teamwork, problem-solving, and being community-involved.

When faced with a difficult customer, I would first listen actively to their concerns without interrupting. Acknowledging their feelings shows empathy. I would then work on finding a solution, whether it's resolving an order mistake or providing a discount. Finally, I would thank them for their patience and assure them that we value their feedback.

An effective Customer Service Rep at RPM Pizza should possess strong communication skills, a positive and friendly demeanor, multitasking abilities, and a dedication to excellent service. It’s crucial to be adaptable and enthusiastic, as every customer interaction is a chance to create a delightful experience.

Certainly! In a previous role, a customer was unhappy with their order. I listened carefully, apologized genuinely, and offered to remake their meal at no extra cost. I personally ensured it was to their liking, and they left the store with a smile and a free dessert. This not only resolved the issue but also strengthened our relationship with that customer.

RPM Pizza prides itself on being a family-owned business that focuses on creating smiles and providing amazing customer experiences. Their mission is to be the number one pizza company in every community they serve while ensuring that team members grow and thrive in their roles.

In a busy environment, I prioritize tasks by assessing urgency and customer needs. I would ensure that customer orders are taken care of promptly while also managing cleaning and preparation tasks as necessary. I utilize a checklist or a mental note to keep track of my responsibilities, ensuring I manage my time effectively.

My strengths as a Customer Service Rep include strong interpersonal communication skills, patience, and an upbeat attitude. I genuinely enjoy interacting with customers and making their experience enjoyable, which drives me to provide high-quality service consistently.

I want to work at RPM Pizza because I admire the company’s commitment to community, team development, and customer satisfaction. Being part of a family-owned business that values its employees and encourages growth aligns perfectly with my career ambitions.

I stay motivated during busy shifts by focusing on my passion for customer service and the knowledge that my efforts positively impact someone’s day. I also thrive in team environments and enjoy the camaraderie of working together to deliver an exceptional service experience.

If I am unsure how to take a customer’s order, I would politely ask for clarification on their preferences and guide the conversation while ensuring I’m attentive to their needs. If needed, I wouldn't hesitate to ask a colleague for assistance to ensure the customer receives what they want.

Promoting teamwork among colleagues can be achieved through open communication, offering help when needed, and celebrating each other's successes. I believe that team-building activities, open discussions during shifts, and fostering a supportive atmosphere strengthen our collaborative spirit.