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Customer Service Rep(03596) - 6314 Queens Blvd

Company Description

Customer Service

Our Customer Service Representatives (CSRs) are the first contact with our customers - so we value their commitment to exceptional customer service, enthusiastic attitude and the ability to assist our customers through the ordering process.

Get Paid to Talk!

In addition to providing exceptional customer service to our customers through order taking, our CSRs gain valuable experience through assisting with in-store duties and learning the pizza delivery business.  Our CSR's will Earn an hourly base pay of $16.00!

Great Hours!

Our CSRs work mostly on the weekends and in the evenings. It is a great after school job, second job, summer job or part-time job for anyone who is looking to work part-time hours. Schedules are flexible so we will always try to work with you.

Opportunities!

In our CSR position, you will have an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within - most of our General Managers started as drivers and many started as CSRs. It is a stepping stone to advancement into our Management Development Program.




To apply for a Customer Service position at Domino's Pizza, you must be at least 18 years of age and have excellent communication skills. Some computer experience is helpful. In addition, we are looking for applicants to work in a fast-paced team environment

Job Description

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Qualifications

  1. Valid U.S employment authorization that allows you to work in the United States of America.
  2. Friendly
  3. Works well with others.
  4. Works well under stress of high paced environment.
  5. Ability to multitask.
  6. Able to respond to customer concerns.
  7. Must be able to follow Team Sharma Domino’s Policies.
  8. Must be able to work together as a team.
  9. Must understand all store calls must be answered after the first ring

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$33280 / YEARLY (est.)
min
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$33280K
$33280K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(03596) - 6314 Queens Blvd, Domino's

At Domino's Pizza, our Customer Service Representatives (CSRs) are the friendly faces our customers interact with first. Located at 6314 Queens Blvd, Woodside, NY, our CSRs embody the spirit of excellent customer service while assisting customers through the ordering process. This role is perfect for those who enjoy talking and helping people—get paid to chat! Each CSR starts with a competitive hourly base pay of $16.00 and the opportunity to gain invaluable experience, not only in providing direct service but also by getting hands-on with in-store operations and learning about the exciting pizza delivery business. With flexible schedules that mainly cater to weekends and evenings, this is the ideal part-time job whether you're a student looking for after-school work, a professional seeking a second job, or simply someone wanting a summer gig. At Domino's, we believe in growth from within; many of our General Managers began as CSRs, and this position can serve as a stepping stone to our Management Development Program. To join us, you’ll need to be at least 18 years old, possess excellent communication skills, and ideally have some computer experience. If you’re interested in working in a fast-paced team environment that values hard work and enthusiasm, then becoming a CSR at Domino's Pizza is a fantastic opportunity for you!

Frequently Asked Questions (FAQs) for Customer Service Rep(03596) - 6314 Queens Blvd Role at Domino's
What is the role of a Customer Service Rep at Domino's Pizza?

The Customer Service Rep at Domino's Pizza plays a pivotal role in ensuring customer satisfaction. They are responsible for taking orders, assisting customers through the ordering process, and providing a friendly and engaging experience. This position offers an excellent opportunity to learn the business while contributing to a positive team environment.

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What are the hours for the Customer Service Rep position at Domino's Pizza?

Customer Service Representatives at Domino's Pizza typically work evenings and weekends, making it an excellent part-time job. The flexible schedule is ideal for students or anyone looking for additional work hours while balancing other commitments.

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What qualifications do I need to apply for the Customer Service Rep role at Domino's Pizza?

To apply for the Customer Service Rep position at Domino's Pizza, you must be at least 18 years old, possess great communication skills, and ideally have some computer experience. We’re looking for friendly individuals who can work well in a fast-paced team environment.

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What is the pay for a Customer Service Rep at Domino's Pizza?

Customer Service Representatives at Domino's Pizza earn an hourly base pay of $16.00. This competitive rate makes it an appealing option for anyone seeking part-time work with flexible hours.

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Can I advance my career from the Customer Service Rep position at Domino's Pizza?

Absolutely! Many General Managers at Domino's Pizza started as Customer Service Representatives. This position serves as an excellent stepping stone toward advancement, with opportunities to enter our Management Development Program.

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What skills are important for a Customer Service Rep at Domino's Pizza?

Key skills for a Customer Service Rep at Domino's Pizza include excellent communication, the ability to multitask, and a friendly demeanor. Being able to handle stress in a fast-paced environment while working well with team members is also crucial.

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What should I expect during the training for a Customer Service Rep at Domino's Pizza?

Training for a Customer Service Rep at Domino's Pizza covers essential aspects of customer service, order processing, in-store responsibilities, and teamwork. You will gain valuable insights into the pizza delivery business and learn how to provide exceptional service to our customers.

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Common Interview Questions for Customer Service Rep(03596) - 6314 Queens Blvd
How would you handle an upset customer as a Customer Service Rep at Domino's Pizza?

Handling an upset customer requires patience, active listening, and problem-solving skills. A good strategy is to listen to their concerns without interrupting, empathize with their situation, and provide a solution that addresses their issue. This shows that you care about their experience while maintaining Domino's commitment to customer service.

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What experience do you have that makes you a good fit for the Customer Service Rep role at Domino's Pizza?

Highlight any previous customer service experience and discuss specific skills that align with the role. Emphasize your communication skills, ability to work in a fast-paced environment, and teamwork experiences. Sharing examples of successful interactions with customers will strengthen your response.

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How do you prioritize tasks during busy shifts as a Customer Service Rep at Domino's Pizza?

Prioritizing tasks during busy shifts involves assessing customer needs and team dynamics. Focus on immediate customer orders while ensuring team collaboration for a smooth workflow. Communicating with coworkers and staying organized will help you manage time effectively during high-demand periods.

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What do you understand about the importance of teamwork in a customer service environment?

Teamwork is crucial in a customer service environment because it allows for efficient service delivery and helps create a positive workplace atmosphere. In a role like a Customer Service Rep at Domino's Pizza, you depend on your team for support, ensuring that customers receive the best possible experience. Collaboration reduces stress and improves overall performance.

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Can you provide an example of how you worked with a team to resolve a customer issue?

Share a specific scenario where you worked collaboratively with team members to address a customer concern. Discuss the problem, the collaborative approach you took, and how this teamwork led to a positive resolution. This showcases your ability to work well in a team setting, a key aspect of being a Customer Service Rep.

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Describe a time when you successfully multitasked in a challenging situation.

Provide a detailed example where you effectively juggled multiple responsibilities in a high-pressure scenario. Explain how you prioritized tasks, maintained quality service, and communicated with team members. This illustrates your ability to thrive in the dynamic environment of a Customer Service Rep at Domino's Pizza.

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What strategies do you use to ensure you meet customer expectations?

Ensuring customer expectations are met involves clear communication, active listening, and attentiveness to customer needs. As a Customer Service Rep, you should verify orders, clarify any uncertainties, and keep customers informed during the process. This proactive approach fosters trust and satisfaction.

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How do you stay motivated during repetitive tasks as a Customer Service Rep?

Staying motivated during repetitive tasks involves setting personal goals and reminding yourself of the bigger picture—customer satisfaction. Focusing on the positive impact you have on customers' experiences and finding small ways to make the tasks enjoyable can help maintain your enthusiasm.

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What do you like most about working in customer service?

Express your passion for helping others and how satisfying it is to resolve problems and make customers happy. Sharing your enthusiasm for interacting with people, building relationships, and being part of a dynamic team will reflect positively on your fit for the Customer Service Rep role.

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How would you handle a situation where you don't know the answer to a customer's question?

In such situations, it's important to stay calm. Acknowledge the question, express your willingness to help, and if you don't know the answer, promise to find out or direct them to someone who can assist them. This demonstrates your commitment to customer care and your willingness to go the extra mile.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
November 28, 2024

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