Customer Service Rep(05892) - 1820 6th avenue SE

A Customer Service Rep at DAKS, Inc plays a vital role in ensuring customer satisfaction. Responsibilities include assisting in food order preparation, addressing customer inquiries, and maintaining a friendly atmosphere. You will need to exhibit excellent communication skills and be adept at multi-tasking to meet the needs of customers efficiently.

To qualify for the Customer Service Rep position at DAKS, Inc, candidates should have strong communication and presentation skills. Additionally, applicants must be at least 16 years of age, possess the ability to prioritize tasks, and effectively manage their time in a busy environment.

While previous experience in customer service can be beneficial, it is not a strict requirement for the Customer Service Rep position at DAKS, Inc. We value friendly individuals eager to learn and grow, regardless of their past job experiences.

DAKS, Inc strives to promote from within, so there are plenty of growth opportunities for Customer Service Reps. Many of our franchisees started as delivery drivers or CSRs. Whether you're aiming for management or other roles, your career path can expand as you gain experience with us.

A typical day for a Customer Service Rep at DAKS, Inc involves assisting customers with their food orders, answering inquiries, maintaining cleanliness, and ensuring that everyone leaves happy. The role is dynamic and requires juggling various tasks to meet customer needs efficiently.

DAKS, Inc focuses on creating a positive work environment where Customer Service Reps feel supported. Training, team collaboration, and a strong emphasis on communication allow reps to effectively address customer needs, leading to high satisfaction levels.

Excellent Customer Service Reps at DAKS, Inc possess strong communication and problem-solving skills. They can effectively multitask, prioritize, and manage time while maintaining a positive and helpful attitude toward customers.

When faced with a difficult customer, it’s important to stay calm and listen to their concerns actively. Acknowledge their feelings and strive to resolve their issue by offering practical solutions. Demonstrating empathy and a willingness to help shows that you value their experience.

When discussing past experiences, share a specific instance where you exceeded customer expectations, such as providing personalized service or resolving an issue quickly. Highlight your ability to notice and act upon opportunities to enhance customer satisfaction.

Great Customer Service Reps often prioritize tasks by assessing urgency and importance. Explain your methods, such as listing items or using tools that prompt you on what needs immediate attention. This shows your organizational skills and that you can handle multiple responsibilities.

Accurate order-taking is vital. Describe your approach: actively listening, repeating back orders for confirmation, and being attentive to customers' specific preferences or requests. This not only prevents errors but builds trust with the customer.

In customer service, effective communication is critical. Explain that understanding and addressing customer needs through clear dialogue fosters a positive experience. Building rapport and ensuring customers feel valued are also key.

Receiving constructive criticism is part of personal growth. Share that you view feedback as an opportunity for development. Demonstrate openness and your willingness to adapt and apply suggestions to improve your service.

Highlight your customer-centric attitude, relevant skills, and eagerness to contribute positively to DAKS, Inc. Sharing your affinity for teamwork and how you align with the company's values can further solidify your fit for the role.

Discuss techniques you use to maintain organization, such as prioritizing tasks, taking quick notes, and keeping a clear workspace. This readiness showcases your ability to perform well under pressure.

Mention any CRM tools or software technologies you've used to log and manage customer interactions. If you haven't used specific systems, speak about your readiness to quickly learn new tools to enhance efficiency.

Share your enthusiasm for joining DAKS, Inc by highlighting your appreciation for their commitment to customer satisfaction and employee growth. Emphasize your desire to be part of a dynamic team that values service excellence.