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General Manager - job 2 of 9

Company Description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family.  Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Qualifications

-

Additional information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

 

During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

Qualifications

Management experience required, quick service restaurante experience a plus. 

Additional Information

BENEFITS

  • ​​Starting pay: $15-$17/hr (based on experience)
  • Earn 50k-75k/yr with salary and Bonus
  • Flexible scheduling -- full & part-time positions available
  • Competitive wages
  • 1 week of PTO
  • Paid mileage
  • Employee discount on all food items
  • Advancement opportunities
  • Paid training program
  • Opportunity to become a Domino’s Franchisee!

FULL TIME GENERAL MANAGER BENEFITS (in addition to above benefits):

  • Offered Health, Dental & Vision Insurance after 60 days of employment
  • Voluntary accident coverage/Critical illness coverage
  • Flexible Spending Accounts
  • Ability to contribute to a 401(k)
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Average salary estimate

$62500 / YEARLY (est.)
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$50000K
$75000K

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What You Should Know About General Manager, Domino's

Welcome to MBR Management, a proud locally owned Franchise of Domino’s Pizza! We're on the lookout for a charismatic and driven General Manager to lead our team. If you have a knack for leadership and a love for pizza, this might just be your dream job! As a General Manager, you’ll be at the helm, ensuring that everything runs smoothly during your shifts. You’ll oversee cost controls, inventory management, cash handling, and customer relations. It’s essential to lead by example, adhering to all policies, while motivating your crew to deliver excellent service. Your days will be filled with diverse tasks, from staffing and paperwork to maintaining store cleanliness and promoting profitability. We believe in fostering talent and growth, so when you join us, you’re stepping into a world of opportunities! Many of our team members have advanced from delivery drivers to successful franchise owners, showing just how bright your future can be with us. Plus, we value a diverse workplace and thrive on the unique contributions of all our team members. So, if you’re ready to step up, take charge, and make a difference in the pizza world, we want to hear from you! Come be part of a family where everyone along the way gets the support to reach their highest potential. Apply today, and let’s make magic happen together at Domino’s!

Frequently Asked Questions (FAQs) for General Manager Role at Domino's
What responsibilities does a General Manager have at MBR Management?

As a General Manager at MBR Management, you hold the keys to the store's success! Your primary responsibilities include overseeing all cost controls, inventory management, and cash handling during your shift. In addition, you’ll be responsible for staffing, maintaining customer relations, ensuring adherence to policies, managing paperwork, and keeping the store clean and inviting. Your leadership will guide your team to deliver outstanding service, setting the tone for a great work environment.

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What qualifications do I need to apply for the General Manager position at Domino's?

To be considered for the General Manager role at Domino's, you need management experience and ideally some background in quick-service restaurant operations. Strong leadership and team management skills are a must, along with exceptional problem-solving abilities. If you have a passion for pizza and creating a positive work atmosphere, you would be an excellent fit for our MBR Management family!

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How does MBR Management support career advancement for General Managers?

At MBR Management, we are committed to the growth of our team members. Many of our General Managers and Assistant Managers began their careers as delivery drivers, showcasing a clear path for advancement within our franchise. We provide comprehensive training and support, as well as opportunities to transition into franchise ownership or corporate positions. Your ambition can take you far with us!

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What benefits can a General Manager expect at MBR Management?

As a General Manager at MBR Management, you will enjoy an array of benefits, including competitive wages, flexible scheduling options, and performance-based bonuses. After just 60 days of employment, you can also access health, dental, and vision insurance, along with paid training, complimentary employee meals, and a chance to contribute to a 401(k). Plus, the immense potential for career growth awaits you!

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What kind of work environment can a new General Manager expect at Domino's?

The work environment at Domino’s, specifically at MBR Management, is dynamic and team-oriented. We prioritize a fun and flexible atmosphere where employees feel valued and part of a larger family. You’ll collaborate with dedicated team members, foster a positive workplace culture, and appreciate the diverse talents that each individual brings. Plus, our focus on excellent customer service helps us stand out as the best in pizza delivery!

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Common Interview Questions for General Manager
How do you prioritize tasks in a fast-paced environment like Domino's?

To effectively prioritize tasks in a fast-paced environment such as Domino's, I focus on urgent and high-impact activities first, such as managing customer orders and staff schedules. I also believe in clear team communication and ensuring everyone understands their roles, which helps keep operations running smoothly. Reflecting on past experiences, I can share specific examples of how I successfully managed priorities to meet deadlines and customer expectations.

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Can you describe a time when you had to handle a difficult situation with a customer?

Absolutely! In a similar role at a previous company, I encountered a scenario where a customer received the wrong order. I calmly listened to their concerns, apologized sincerely, and quickly arranged for a replacement along with a complimentary item. This experience taught me the importance of empathy and swift action in customer service, something I would bring to my role as General Manager at MBR Management.

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What strategies do you use to motivate your team?

I believe in fostering an inclusive and positive work environment, recognizing each team member’s strengths. I regularly communicate with my team, set clear expectations, and celebrate successes—big and small. Creating opportunities for professional development and encouraging input on decisions further motivates my team and builds a sense of ownership, essential for a thriving workplace like Domino's.

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How do you ensure adherence to company policies and procedures?

Ensuring adherence to company policies and procedures starts with modeling the behavior I expect from my team. I provide thorough training and clear documentation and encourage open discussions about our policies. Regular team meetings offer a platform to address any questions or concerns, reinforcing the importance of compliance and quality service at MBR Management.

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What experience do you have in managing financial aspects of a store?

In my previous roles, I managed inventory, cash flow, and prepared financial reports. I’ve been responsible for monitoring costs, forecasting budgets, and implementing strategies to optimize expenses while maximizing profitability. My attention to detail and analytical skills would allow me to effectively handle the financial responsibilities of the General Manager role at MBR Management.

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Describe how you approach training new team members.

When training new team members, my approach is hands-on and supportive. I break down complex tasks into manageable steps and provide constant feedback. Pairing newcomers with experienced staff fosters confidence and ensures a smooth introduction to our company culture. I also encourage open dialogue, allowing new team members to share feedback or ask questions so they feel empowered from day one at Domino's.

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How do you handle stress during busy shifts?

Handling stress during busy shifts entails staying organized and focused. I prioritize communication with my team, delegating tasks effectively and maintaining a calm presence to inspire confidence. I also remind myself of the team’s strengths and the importance of teamwork, which helps in successfully managing any hectic situation we may encounter at MBR Management.

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What do you consider a successful shift as a General Manager?

A successful shift as a General Manager is marked by achieving sales targets, managing operational efficiency, and maintaining high customer satisfaction. Additionally, if my team has a positive and enjoyable experience while successfully handling challenges, I consider that a success. Improving customer loyalty and team morale are key indicators of a thriving environment at Domino's.

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Can you give examples of how to promote teamwork and collaboration?

Promoting teamwork and collaboration starts with building relationships within the team. I organize regular team-building activities and hold weekly meetings to address concerns and strategie collectively. Encouraging cross-functional training allows team members to appreciate each other's roles and strengthens collaboration. By fostering this environment at MBR Management, I aim to create a robust support network among staff.

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What strategies would you implement to increase sales at the store?

To increase sales at MBR Management, I would implement several strategies, including promotional offers to attract more customers, local marketing initiatives, and community engagement. Utilizing social media effectively to showcase our unique menu items and special deals will create buzz. Additionally, gathering customer feedback to enhance their experience is essential for driving repeat business and building loyalty at Domino's.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 28, 2024

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