General Manager(02191) - 7002 Lake Plaza Dr Suite D

As a General Manager at Domino's, your key responsibilities include overseeing daily operations, ensuring food safety and quality standards, managing a budget, and leading a team to achieve operational goals. You will also be involved in recruiting, training, and developing staff while fostering a positive work environment that emphasizes teamwork and customer service.

To become a General Manager at Domino's, you should have at least one year of prior experience in a General Manager role in a fast-paced service environment. Strong leadership skills, excellent customer service abilities, and a solid grasp of operational procedures are essential. A valid driver’s license and a good driving record are also preferred for this role.

Domino's supports its General Managers through various means, including comprehensive training programs, access to a competitive salary and benefits package, and a focus on creating an inclusive and engaged work environment. With opportunities for career advancement, Domino's is committed to helping you grow professionally and personally.

As a General Manager at Domino's, you can expect thorough training that includes both operational procedures and leadership skill development. This industry-leading training program is designed to equip you with the knowledge and tools necessary to manage your store effectively and achieve high performance.

Being a General Manager at Domino's comes with numerous benefits, including a competitive salary, eligibility for bonuses, health benefits (medical, dental, and vision), a 401(k) retirement plan with company matching, and paid time off. Additionally, you get great discounts on menu items and support for mental health and family services!

To handle a difficult customer, I would listen actively to their concerns, empathize with their situation, and seek a solution that satisfies them while maintaining company policies. My goal as a General Manager is to resolve issues quickly and effectively, ensuring customer satisfaction.

My leadership style is collaborative and supportive. I believe in empowering team members by providing them with the resources they need to succeed and encouraging open communication within the team. This approach cultivates a positive environment that motivates everyone to excel.

During busy shifts, I prioritize tasks by assessing the immediate needs of the operation, focusing first on customer service and food safety. I delegate responsibilities effectively, ensuring that each team member understands their role and is equipped to handle the demands of the moment.

In my previous roles, I have managed budgets by analyzing sales data, controlling food costs, and optimizing labor expenses. I regularly review financial reports to identify trends and areas for improvement to enhance profitability while maintaining quality and service standards.

To motivate my team during a slow period, I would encourage them to engage with customers, enhance their skills through training, and create camaraderie through team-building activities. I would also set small goals that provide a sense of accomplishment and keep morale high.

To ensure food safety compliance, I implement strict protocols for handling and preparing food, conduct regular training sessions for staff on best practices, and stay updated on health regulations. Regular inspections and monitoring of food storage are also crucial to maintaining safety standards.

When hiring new employees, I focus on finding candidates who align with our team culture and core values. My training approach involves hands-on shadowing paired with structured learning, ensuring that new hires gain a thorough understanding of their responsibilities and our expectations.

I have extensive experience using various technologies in store operations, including POS systems for processing transactions, inventory management software for tracking stock levels, and staff scheduling tools. I stay current on software updates and provide support for my team in operating these tools.

I handle conflict within my team by addressing issues head-on, facilitating open dialogue between involved parties, and working towards a resolution that promotes understanding and collaboration. I believe that fostering an environment where conflicts can be discussed openly is vital for team cohesion.

If a team member is not meeting performance expectations, I would first have a one-on-one conversation to understand any underlying issues. From there, I would develop a performance improvement plan, offering additional training or support as needed to help them succeed while keeping the lines of communication open.