General Manager(06463) - 106 E. Ovilla Rd

The General Manager at 106 E. Ovilla Rd is responsible for all operations during their shift, which includes overseeing cost control, inventory management, customer relations, and staff management. They must ensure adherence to company policies and provide excellent service, while also handling cash and maintaining store cleanliness.

Qualifications for the General Manager position at 106 E. Ovilla Rd include strong leadership skills, effective communication, and the ability to perform basic math. Candidates should be able to train staff, handle inventory, and uphold customer service standards, along with being physically capable of performing both indoor and outdoor tasks.

As a General Manager at 106 E. Ovilla Rd, employees can expect a dynamic work environment that involves various conditions. Tasks may involve working in both hot and cool temperatures, and you will be on your feet for most of the day, interacting with team members and customers while managing store operations.

The General Manager at 106 E. Ovilla Rd is required to have strong communication skills and an ability to handle customer interactions effectively. This includes taking and processing orders, addressing customer complaints, and ensuring a positive shopping experience for everyone who visits the store.

New General Managers at 106 E. Ovilla Rd will undergo comprehensive on-the-job training that covers all aspects of the role, from managing staff to ensuring customer satisfaction and overseeing daily operations, ensuring they feel fully equipped to handle the responsibilities of the position.

To prioritize responsibilities effectively as a General Manager, I focus on key areas such as customer service, staff management, and operational efficiency. I assess tasks based on urgency and impact, ensuring that the team is aligned and working towards our common goals.

In a previous role, I encountered a dissatisfied customer. I actively listened to their concerns, empathized with their situation, and worked with my team to quickly resolve the issue, which resulted in positive feedback and a returning customer.

Managing cash control involves regular audits, training staff on correct cash handling procedures, and monitoring discrepancies closely. By maintaining communication with my team about cash flow and procedures, I create a culture of accountability.

I ensure my team follows company policies by leading by example, conducting regular training sessions, and creating an open line of communication. I believe in addressing any breaches directly and constructively to maintain standards.

My approach to training new employees is hands-on and engaging. I provide them with all the necessary resources, encourage questions, and pair them with experienced team members for mentorship. I believe this builds confidence and ensures efficient onboarding.

I assess inventory and stock levels by conducting regular counts, comparing them with sales data to forecast needs. I also implement inventory management systems that help track stock in real-time, ensuring we avoid shortages and excess.

To improve customer service, I provide ongoing training for my team, encourage feedback from both customers and staff, and implement protocols that prioritize customer satisfaction. This often leads to higher morale and better service outcomes.

When handling employee conflicts, I prioritize open communication and mediation. I encourage team members to voice their concerns and facilitate a discussion to find common ground, aiming for solutions that benefit everyone involved.

I have extensive experience with cost control, which includes analyzing expenses, creating budgets, and finding areas to optimize costs without compromising quality or service. I regularly review financial reports to identify trends and make informed decisions.

I stay updated on industry trends and customer preferences through continuous learning, attending industry conferences, and collecting feedback. I also encourage my team to share insights from their interactions, helping me adapt our offerings to meet customer needs.