Hourly Manager (02146) GROWTH OPPORTUNITIES - job 2 of 3

An Hourly Manager at Mile High Pizza Company, which operates as Domino's, is responsible for overseeing all aspects of their shift. This includes managing people, ensuring operations run smoothly, and driving sales. You'll work as a second-in-command, guiding your team by example and fostering a positive work culture while ensuring safety and adherence to policies.

To apply for the Hourly Manager position at Mile High Pizza Company, candidates must be at least 18 years old, have a good driving record, possess a high school diploma or equivalent, and be eligible to work in the USA. Prior management experience or experience within Domino's is a plus, but passion and a positive attitude are key!

As an Hourly Manager at Mile High Pizza Company, you will typically work four nights a week with some weekend shifts. Night shifts generally start between 3 pm and 5 pm, ending around 1 am, while daytime shifts begin at 9 am and conclude between 3 pm and 7 pm. This flexible schedule enables you to make a real impact while maintaining a work-life balance.

Mile High Pizza Company strongly believes in promoting from within. Hourly Managers often start their journey here and can advance to positions like Store Manager, General Manager, or even Franchise Owner. Our commitment to your development means a world of possibility awaits as you grow your career in the pizza industry.

At Mile High Pizza Company, we prepare new Hourly Managers for success through comprehensive training that covers leadership skills, operational procedures, and customer service excellence. No prior management experience? No problem! Our team will mentor you on how to effectively lead, manage staff, and deliver outstanding pizza experiences.

Addressing conflict within your team requires a calm approach. Begin by listening to all parties involved without bias. Encourage open communication to understand the root of the issue, and then facilitate a discussion aimed at finding an agreeable solution. Reinforce your commitment to team cohesion and highlight the importance of collaboration in a busy environment like pizza delivery.

To keep the team motivated during busy times at Mile High Pizza Company, employ strategies like recognizing individual and team efforts through shout-outs or small rewards. Creating a fun atmosphere with music or challenges can also enhance morale. It's essential to remind everyone of the impact they make on customer satisfaction and how their hard work contributes to the success of the store.

Share an example where you effectively balanced several responsibilities, highlighting your organizational skills and ability to prioritize tasks. Relate it to the Hourly Manager role by discussing how managing customer orders, overseeing staff actions, and ensuring operational efficiency align with juggling responsibilities in a fast-paced environment.

Discuss relevant experiences that showcase your leadership capabilities, customer service skills, and any previous management roles. Include instances where you implemented processes or improved team performance, emphasizing how these experiences prepare you for the Hourly Manager role at Mile High Pizza Company.

Maintaining positivity starts with setting the right tone. Lead by example, always showing support and appreciation for your team. Encourage team-building activities and regular feedback sessions to discuss performance and ideas for improvement, ensuring everyone feels involved and valued in the work environment.

As an Hourly Manager, you should regularly review safety procedures with your team and lead safety drills. Implement checklists for daily operations that include safety measures and encourage your team to voice any concerns. A safety-first mindset will enhance team morale and protect everyone while on duty at Mile High Pizza Company.

When addressing customer complaints, focus on listening actively to the customer's concerns without interrupting. Empathize with their situation, apologize for any inconvenience, and offer solutions that align with company policies. Your goal is to resolve the issue effectively and transform a negative experience into a positive one.

In an understaffed situation, first, assess the critical tasks that need completion. Communicate with your team about the urgency of the shift and delegate duties based on individual strengths. Consider calling in extra staff if possible and adapting preparations to maintain service standards until staffing levels are back to normal.

One of the most important qualities is the ability to lead by example. A successful manager demonstrates integrity, shows enthusiasm, and promotes teamwork. By embodying the values of Mile High Pizza Company and maintaining positive interactions, you can inspire your team to achieve their best.

Share your passion for the pizza industry and the excitement of working for a growing company that values its people. Mention how the opportunity to lead, train, and develop talent intrigues you and aligns with your career goals, emphasizing a commitment to creating outstanding customer experiences.