Job details

Senior Merchant Success Manager

DoorDash is seeking a Senior Merchant Success Manager to drive the success and retention of our SMB liquor merchants in Canada. This role requires a strategic approach to account management, focusing on the growth and satisfaction of our partners.

Skills

Client-facing sales experience
Data analysis
Outbound upselling
Cross-functional collaboration
Strategy contribution

Responsibilities

Make outbound dials to existing merchants to upsell products
Establish goals and KPIs for merchants
Advise business owners on promotions and spending
Communicate with merchants to monitor and support their goals
Deliver quarterly business reviews
Reduce churn and identify new store expansions
Collaborate with internal teams for product pitching
Test strategies in new business lines

Benefits

Premium healthcare
Wellness expense reimbursement
Paid parental leave

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By DoorDash Canada

DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.

3 jobs

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FUNDING

Growth

DEPARTMENTS

Account Management

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Industrials

TEAM SIZE