Job details

IT Support Specialist

The IT Support Specialist will provide front line technical support to DoorDash employees, ensuring the highest levels of customer service and efficiency. This role involves troubleshooting technical issues, maintaining AV equipment, providing AV support for events, and collaborating on initiatives for process improvements.

Skills

Strong familiarity with Mac OS and Windows OS platforms
Experience supporting macOS and/or Windows platform issues
Proficiency in configuring end-user desktops/laptops and peripherals
Knowledge of cloud-based communication services like Slack, Gmail, and Zoom
Strong written and verbal communication skills

Responsibilities

Troubleshoot end user technical issues via various mediums
Manage and maintain AV equipment in conference rooms
Configure, deploy, and support Zoom Room technologies
Collaborate on corporate-wide initiatives and projects
Research and resolve technical problems
Provide on-call support within the team's rotation

Benefits

Comprehensive healthcare benefits
401(k) plan with employer match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Paid time off and paid parental leave

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At DoorDash, we’re working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. We believe in delivering good by connecting people and possibility.

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