GRC Compliance & Risk Lead

The GRC Compliance & Risk Lead at DoorDash is responsible for managing the risk and compliance programs specifically related to financial service products. This includes driving risk management strategies, ensuring adherence to compliance frameworks like GLBA and PCI DSS, designing and testing controls, and serving as a liaison for internal and external audits. You'll also be involved in monitoring cybersecurity risks and helping to integrate compliance into new product designs.

To qualify for the GRC Compliance & Risk Lead role at DoorDash, candidates should have a bachelor's degree in an analytical field or equivalent experience, alongside at least 6 years of experience in IT audit, risk management, or compliance. A minimum of 5 years managing technical compliance programs using frameworks like PCI DSS and SOC2 is also essential, along with strong communication skills to translate technical requirements into business-friendly solutions.

The GRC Compliance & Risk Lead plays a crucial role in shaping DoorDash's security framework by overseeing the design and implementation of compliance controls and championing risk management strategies. This role ensures that the controls align with regulatory requirements and industry standards, ultimately helping to safeguard our infrastructure and build trust among consumers and partners.

Candidates for the GRC Compliance & Risk Lead position should possess extensive experience in risk management, compliance, and IT audit, particularly within the financial services industry. Familiarity with compliance frameworks like NIST CSF and ISO 27001, project management skills, and a deep understanding of cybersecurity risks impacting data and applications are also essential for success in this role.

The GRC Compliance & Risk Lead position is vital at DoorDash because it directly influences the company's ability to operate securely and maintain compliance with regulatory mandates. With the rapid growth and evolution in the logistics and delivery landscape, having a dedicated professional to navigate compliance and risk ensures that DoorDash stays ahead of potential challenges while fostering innovation.

When answering this question, provide specific examples of compliance frameworks you've worked with, such as GLBA, PCI DSS, SOC2, and others. Highlight your role in implementing these frameworks, ensuring compliance, and any successes you had in reducing risk or improving processes as a result.

Discuss your approach to prioritization by explaining how you assess project timelines, regulatory requirements, and potential risks. Mention any tools or methodologies you use to track progress and ensure all projects adhere to compliance obligations effectively.

Provide a detailed scenario that illustrates your analytical skills and creative problem-solving. Emphasize the steps you took to identify the issue, collaborate with relevant stakeholders, and implement a solution that met compliance standards while not disrupting business operations.

Share your methods for keeping up-to-date with changes in the cybersecurity regulatory landscape, such as following relevant industry publications, participating in professional organizations, attending webinars, and networking with peers. Highlight how this knowledge directly benefits your work.

Discuss your communication strategies for simplifying complex compliance needs so stakeholders can understand their importance. You can mention the use of training sessions, informative documents, and ongoing discussions to bridge any knowledge gaps.

Explain your process for conducting risk assessments for new initiatives, including identifying potential compliance pitfalls, engaging with developers to incorporate necessary controls early, and the importance of continuous monitoring once the product is launched.

Detail your experience with specific GRC tools, discussing their features and how they've enabled you to streamline compliance processes, automate reporting, and facilitate better collaboration across departments to meet security and compliance obligations.

Outline a scenario where you led an audit successfully, including your preparations, the audit process, engagement with auditors, and how you used insights from the audit to implement changes enhancing your organization’s compliance posture.

Describe the key performance indicators (KPIs) you track to gauge compliance effectiveness. Talk about your experience in reporting these metrics to management and how they drive continuous improvement initiatives within the organization.

Discuss your collaborative approach, highlighting the importance of building relationships with different departments, your ability to translate compliance requirements into actionable steps, and how you create a culture of shared responsibility for compliance.