New Client Intake Specialist (Personal Injury) -REMOTE/WFH

As a New Client Intake Specialist at Parnall Law Firm, your primary responsibilities revolve around engaging with potential clients and determining how our firm can assist them. This includes establishing rapport through effective communication, answering inquiries, and converting calls into cases at a high retention rate. You'll also manage administrative tasks such as data entry and ensuring accurate documentation within our systems.

To qualify for the New Client Intake Specialist role at Parnall Law Firm, candidates must have a high school diploma or equivalent, along with at least 2 years of direct legal intake experience—preferably in personal injury. Strong communication skills, a compassionate demeanor, and proficiency in case management software are essential for success in this position.

At Parnall Law Firm, we pride ourselves on fostering a positive and collaborative team environment. As a New Client Intake Specialist, you will participate in weekly huddles and daily mini meetings that encourage open communication among team members. We believe in teamwork, and our culture supports personal and professional growth, ensuring every member feels valued.

Key skills for a New Client Intake Specialist at Parnall Law Firm include excellent verbal and written communication abilities, strong active listening skills, and the capability to convey empathy and confidence over the phone. Being organized, goal-oriented, and having a good understanding of personal injury law will significantly enhance your effectiveness in this role.

The salary range for a New Client Intake Specialist at Parnall Law Firm is between $49,940 and $64,500, depending on experience. Additionally, our commitment to employee satisfaction includes great benefits, such as health, dental, and vision insurance, along with opportunities for community outreach and personal development.

When answering this question, be sure to mention your passion for helping others, especially those who are navigating difficult times. Highlight how Parnall Law's commitment to client service and community involvement aligns with your values.

In your response, focus on your ability to empathize and communicate effectively under pressure. Discuss the steps you took to resolve the situation while ensuring the client's needs were met, demonstrating your skills in conflict resolution and customer service.

Showcase your organizational skills by explaining how you evaluate the urgency of tasks and how you manage your time efficiently. Mention any tools or methods you use to ensure that each client receives timely attention.

Discuss your ability to build rapport quickly, actively listen to clients' concerns, and communicate Parnall Law's strengths and services effectively. Emphasize the importance of empathy and trust in your conversion strategies.

Give an overview of your understanding of personal injury cases, highlighting the emotional and financial challenges clients face. Show your commitment to providing exceptional support throughout their legal journey.

Share your experience with case management software and other tech tools. Express your enthusiasm for learning new systems and how you ensure accuracy in data handling.

Describe your coping mechanisms, such as taking short breaks, practicing mindfulness, or employing time management techniques, to maintain your positivity and productivity in a fast-paced environment.

Share a specific instance where teamwork led to success. Explain your role, how you communicated with teammates, and the outcome, underscoring the importance of collaboration in achieving shared objectives.

Discuss attributes like empathy, strong communication skills, and a commitment to client service. Explain how these traits contribute to the overall mission of Parnall Law Firm.

Illustrate your proactive approach to continuous learning and development. Mention specific resources or strategies you utilize to stay updated with the latest practices in intake and personal injury law.