Merchant Lead

The Merchant Lead at DoorDash is responsible for establishing and maintaining partnerships with local merchants to enhance our non-restaurant verticals. You'll conduct negotiations, master service offerings, and organize a structured sales cycle to drive revenue. Success in this role requires collaboration across various teams to maximize account value.

To be considered for the Merchant Lead role at DoorDash, candidates should have over 3 years of experience in closing sales roles and a proven track record of exceeding goals. Additionally, familiarity with CRM systems like Salesforce and Google Apps is a plus, along with the ability to handle ambiguity and bring structure to complex situations.

The Merchant Lead role directly impacts DoorDash’s growth by expanding our suite of merchant partnerships. By attracting top local merchants, you help increase customer acquisition and retention rates, thus driving revenue growth across non-restaurant verticals, which is vital for DoorDash's long-term success.

A typical day for a Merchant Lead at DoorDash includes reaching out to potential merchant partners, conducting negotiations, problem-solving merchant issues, and collaborating with cross-functional teams. You'll also analyze performance metrics to refine strategies and drive more effective sales cycles.

DoorDash promotes a dynamic and inclusive work environment for its Merchant Leads. Expect a fast-paced culture where teamwork, creativity, and collaboration are highly valued. The company is committed to employee development and offers comprehensive benefits designed to support your overall well-being.

In answering this question, detail specific instances where you successfully negotiated beneficial deals, focusing on the strategies you employed and the outcomes achieved. Highlight any creative tactics or approaches that set you apart from other candidates.

Discuss your methods for researching and identifying potential merchant partners, understanding their needs, and how your approach encourages engagement. Emphasize the importance of building trust and rapport in your response.

Share your techniques for understanding merchant concerns and converting objections into opportunities. Highlight specific communication strategies and active listening skills that help you resolve issues effectively.

Explain how you leverage data to inform your sales strategies, such as identifying key performance metrics, tracking sales progress, and adjusting your approach based on analytical insights to maximize success.

Focus on discussing your organizational techniques and time management skills. Detail how you evaluate the urgency and importance of tasks and how you ensure that each merchant receives the attentiveness they deserve.

Address potential challenges such as market competition or varying merchant expectations and discuss how your skills and past experiences prepare you to tackle these challenges effectively.

Provide a specific anecdote about your sales accomplishments. Focus on the goals set, the strategies you employed, and how your efforts led to exceeding expectations and achieving significant results.

Be honest about your experience with Salesforce or similar CRM systems. Share specific examples of how these tools have improved your sales process and efficiency in previous roles.

Reflect on personal motivations, such as achieving targets, building relationships, or being part of a team that drives economic growth. Relate your motivations back to DoorDash's mission and how you can contribute.

Discuss any creative sales strategies or tools you've implemented to catch a merchant’s attention and build impactful relationships. Emphasize your innovative mindset in approaching leads.