Regional Merchant Lead - West

As a Regional Merchant Lead at DoorDash, your primary responsibilities include leading the acquisition of new restaurant partners, engaging in the sales process to close deals, and transitioning them onto our platform. You'll also provide insights to sales leadership and assist in mentoring junior team members, all while ensuring a smooth partnership experience for merchants.

To qualify for a Regional Merchant Lead position at DoorDash, candidates should have at least 2 years of experience in a closing sales role. A proven track record of exceeding sales goals, experience with multi-product solutions, and proficiency in using CRM tools such as Salesforce are essential for success.

The hybrid work model for a Regional Merchant Lead involves a combination of remote work and travel within your designated region. Expect to spend about 50% of your time traveling to meet with restaurant owners to foster partnerships and engage in in-person collaboration.

DoorDash is committed to career development for Regional Merchant Leads by providing access to mentorship, ongoing training, and resources from experienced sales leadership. You'll have opportunities to mentor others and gain insights that can help elevate your skills and advance your career in sales.

DoorDash provides a comprehensive benefits package for all regular employees, including a 401(k) plan with employer matching, health insurance, paid time off, and wellness benefits. As a Regional Merchant Lead, you're also eligible for sales commissions and opportunities for equity grants.

When discussing your sales process, focus on your strategic approach—highlight how you identify prospects, build relationships, and close deals effectively. Share examples of how you customize your approach based on each restaurant's unique needs and objectives.

Discuss engaging restaurant owners through personalized outreach, understanding their business challenges, and presenting tailored solutions that highlight the benefits of partnering with DoorDash. Mention any specific strategies you've successfully employed in past roles.

Showcase your ability to listen actively to objections and respond with informed answers. Highlight specific scenarios where you turned objections into opportunities by providing valuable insights or adjustments to the partnership proposal.

Mention your proficiency with CRM tools, particularly Salesforce, and how you leverage them to track leads, document interactions, and analyze data. Also, discuss any other tools you utilize to streamline your sales process and improve productivity.

Share a specific example detailing the challenges faced, the strategies you used, and the end result. Focus on how you built the relationship with the merchant, negotiated terms, and ultimately closed the deal successfully.

Articulate your methods for staying informed about the restaurant industry—whether through attending relevant webinars, networking with industry professionals, or consuming industry publications. Discuss the importance of this knowledge in tailoring your sales strategies.

Emphasize the importance of collaboration in achieving sales goals. Illustrate how you communicate with other team members, share insights, and support each other to build a cohesive sales approach.

Detail the criteria you use to evaluate and prioritize leads based on potential ROI, fit within DoorDash's offerings, and urgency. Explain how this prioritization impacts your overall sales strategy and efficiency.

Speak about intrinsic and extrinsic motivators—such as achieving sales targets, helping businesses grow, and fostering lasting partnerships. Connect this motivation back to your alignment with DoorDash's mission.

Outline a plan focusing on building relationships with existing team members, understanding DoorDash's offerings, evaluating the local market, and developing a strategy for new restaurant outreach. Highlight the importance of setting clear goals and meeting with sales leadership for alignment.