Strategic Account Development Executive - Platform

As a Strategic Account Development Executive at DoorDash, you're expected to manage the end-to-end sales process for existing merchant partners. Your responsibilities include engaging decision-makers, utilizing data to develop tailored sales strategies, and closing deals on upgrades and expansions of DoorDash platform products. You're also involved in collaborating with regional Strategic Partner Managers and maintaining project timelines while ensuring the partnership terms benefit both parties.

To be eligible for the Strategic Account Development Executive role at DoorDash, candidates should have at least 5 years of sales experience, with a minimum of 3 years dedicated to upselling, cross-selling, or expanding an existing client base. Additionally, experience in B2B and SaaS sales, along with the ability to manage complex sales cycles in an outside sales environment, are essential qualifications.

Yes, the Strategic Account Development Executive role involves travel of up to 40% across your designated region. This allows you to engage directly with merchant partners and leverage face-to-face interactions to foster stronger relationships while enabling you to articulate the value of the DoorDash platform more effectively.

In this role, you’ll utilize various sales tools, including internal data analytics to create compelling sales presentations and customized sales packages. Your duties include the management of complex spreadsheets via Excel, enabling you to forecast revenue growth and present targeted recommendations to partners.

At DoorDash, you'll enjoy a comprehensive benefits package, which includes a competitive base salary, sales commission, equity grants, and a variety of health benefits such as medical, dental, and vision coverage. Additional perks include a 401(k) plan with matching, generous paid time off, and wellness programs, ensuring your overall well-being and work-life balance.

In answering this question, discuss your methodical approach to the sales process, including research, relationship building, discovery calls, and presenting tailored solutions based on client needs. Share specific examples from past experiences that demonstrate your ability to close deals effectively.

When addressing this question, share a specific example where you encountered conflict during negotiations, explaining how you navigated challenges, found common ground, and reached a satisfactory resolution for both parties while emphasizing your communication skills.

To answer, describe techniques you use to establish rapport and credibility with C-suite executives, such as researching their business goals, tailoring your pitches to their strategic priorities, and leveraging data-driven insights to support your recommendations.

Discuss techniques that you employ to manage your time effectively, such as setting priorities, using CRM tools for organization, and regularly reviewing your sales pipeline, illustrating your discipline and proactive attitude in maintaining high performance levels.

Explain your approach to forecasting, which may include analyzing past sales data, understanding market trends, client historical performance, and collaborative discussions with team members to adjust forecasts as necessary to ensure accuracy.

You should speak about specific analytical tools or metrics you track to assess performance, how you translate this data into actionable insights, and examples of how it has influenced your sales strategies in previous roles.

Articulate your enthusiasm for building relationships, solving problems, achieving sales targets, and contributing to a company's growth, using personal anecdotes to convey your genuine interest and past successes in the sales realm.

Talk about the importance of consistent communication, regular check-ins, and proactive problem-solving. Show your understanding of how nurturing relationships can foster loyalty and expand opportunities for upselling and cross-selling.

Share a specific instance where you identified an opportunity to upsell, explaining your approach to uncovering the client's needs, the strategies you implemented to promote the upsell, and the successful outcomes.

Discuss your ability to research and understand the unique challenges and dynamics of various industries. Elaborate on your flexible approach that relies on tailoring your communication and sales strategies to resonate with diverse clients.