Guest Services Coach

About Our Company:

Douglas and Sharon Weaver started the Douglas J family of companies in 1967 with five employees and a passion for the Salon/Spa industry. They wanted to build a location that could pride itself on exceeding the guests’ expectations with every Douglas J experience. Since the initial opening, Douglas J has gone through 50 years of growth, expansion and evolution. We now have 9 locations including Aveda Institutes, Aveda Concept Salons and our Aveda Salon & Spa. We offer a complete menu of services in hair design and color, skin care, nail therapy, and massage therapy. Our foundation and values remain the same; we consistently focus on delivering our guests the high-end experience they deserve. 

We are proud to maintain a culture where our employees enjoy coming to work. We consistently promote and support a strong sense of unity, respect and passion. There are many opportunities at Douglas J for staff to participate in continuing education classes in order to continually grow their skills. We provide our employees opportunities to volunteer within their communities and give back. A comprehensive benefits package is offered to our employees to help maintain a healthy lifestyle. We strive to stay progressive in our industry by offering our employees a professional workplace where they feel supported and successful.

The Guest Services Coach is the dynamic leader responsible for overseeing, coaching, and motivating our Front Desk team to not only deliver a great guest experience, but to make it fun and engaging. We have the opportunity to be a part of our student’s journey towards a career in cosmetology and esthetics, and we think that should be a pretty fun path to be a part of.

As the Guest Services Coach, you’ll spend your time split between hands-on front desk duties, about 80% of your time, and then 20% of your time in administrative or leadership duties. Reporting directly to our Institute Director, the Guest Services Coach collaborates closely with Educators, the Admissions & Financial Aid Team, and our student body to ensure smooth operations and a positive guest experience.

Key Responsibilities

• Lead and motivate the guest services team to meet performance goals and ensure exceptional guest interactions.
• Oversee the front desk operations, ensuring a seamless check-in and check-out process for guests.
• Recruit, train, and schedule guest services staff, always ensuring adequate coverage.
• Provide regular feedback and coaching, conduct performance reviews, and foster a culture of positivity and growth.
• Maintain inventory and place orders to ensure the retail areas are well-stocked; collaborate with Education department.
• Collaborate with the Institute Director to set and achieve benchmarks for appointment pre-booking and walk-in retail sales.
• Manage day-to-day Guest Service/Front Desk duties

Qualifications

• High school diploma or equivalent required; post-secondary education is a plus.
• At least one year of leadership experience required; a focus on motivating and teambuilding is essential to success
• At least one year of customer service experience required; retail experience preferred.
• Must be self-motivated, detail-oriented, and have an outgoing, charismatic personality.
• Polished, professional image
• Flexible schedule: 40+ hours per week, including days, evenings, and weekends.

Why Join Us?

• Impact: Play a pivotal role in leading the Guest Service team to deliver exception guest experience.
• Growth: Opportunities for professional development and career advancement.
• Community: Be part of a supportive and collaborative environment.
• Perks: Enjoy competitive salary and benefits, including parking stipend, and discounts on products & services.

All your information will be kept confidential according to EEO guidelines.