Client Research Advisor (Remote)

We are dscout, home of the People Nerds! We partner with human-centric organizations like Google, Salesforce, AirBnB, Target, and Best Buy to help build the right products for the right people with our suite of user research tools. Our team cares deeply about quality research, making companies more human, and of course—nerding out together. We are continuing to add to our smart and driven team, and we would love for you to join us.

We are looking for a Client Research Advisor to join our growing Customer Experience and Research (CXR) team. In this position, you will work collaboratively with Lead Research Advisors and dscout clients to design, recruit and field research projects. Our clients conduct research on a wide range of topics including: pet ownership, wearable fitness trackers, the future of AI and snack customization, just to name a few.  What does that mean for you?  Every day is different.

You will have a chance to make a real difference for dscout’s customers and continue your career in the world of research. You are an incredible communicator and a genuine, creative problem-solver. You’re the client’s partner in learning a new digital tool to execute powerful research. You collaborate with clients to develop research plans and identify methodologies that best meet their needs. Internally, you are our client’s champion in driving larger improvements to the platform and overall user experience. The Research Advisor position is among the most central to dscout’s operations, that means you’ll work with people from across the company on a regular basis, especially our product, engineering and sales teams. If this sounds exciting to you, apply today!

• Act as a true dscout expert to train and educate clients on features and functionalities
• Consult with clients to provide specific recommendations for research design
• Assist in running research projects including planning, designing, recruiting, fielding and client engagement
• Assist in the creation of training and educational materials
• Assist with billing and other administrative processes for clients
• Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating
• Act as a customer advocate by sharing client feedback internally to continuously improve dscout’s product offerings

• BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience); MA/MS in these areas is also nice to have, but not required
• 1-4 years of professional experience
• Strong track record with client-facing responsibilities, with experience in client service and client relationship management
• Strong project and time management skills; able to simultaneously manage multiple projects across multiple stakeholders

• Established knowledge of and passion for user research, UX and/or consumer research 
• Naturally able to strike a balance between friendly and professional in communications
• Able to work both collaboratively and independently
• Flexible and eager to learn new things each and every day
• Hard-working and willing to go the extra mile for your teammates and our users
• Genuinely interested in research and technology: you're technically curious, you enjoy learning about new products, and you are fascinated about how things work
• Curious and empathetic to others’ needs and circumstances
• Highly organized, efficient and detail-oriented

About dscout

dscout is a team full of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we look for team members who align with that belief. We are proud of what dscout is today, and we are excited to build our future with you. 

It doesn't just stop there. When you join the dscout team, you will get:

* A strong and competitive compensation package with a built-in bonus and equity program.

* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO, 11 company holidays, 12 weeks of paid parental leave, 401k match, and much more.

* An education stipend to support your growth & development and a remote work stipend.

* A company that is open and transparent with our team. You will know what is happening and why it matters.

dscout is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please contact us by email at accommodations@dscout.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

When you apply at dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. 

dscout participates in the E-Verify program in certain locations, as required by law.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

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