Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Digital Client Success Manager (R-17795) image - Rise Careers
Job details

Digital Client Success Manager (R-17795)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.


The Client Success Management function is responsible for retaining existing business and driving sales growth through client adoption of marketing solutions. Specializes in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.


Essential Key Responsibilities
  • Serves as the primary post-sale point of contact for clients
  • Work as a Trusted Advisor to provide strategic guidance and a path to value with clients.
  • Actively manage a portfolio of assigned accounts so that clients may achieve their positive business outcomes
  • Responsible for all post-sale activities as part of the clients’ journey, including business outcome planning (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers
  • Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal
  • Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth
  • Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
  • Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
  • Are the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions
  • This role is intended for a developing professional
  • Additional duties as assigned.


Education and Experience
  • Bachelor's Degree (Required)
  • Minimum of five (5) years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
  • Has technical acumen to understand and connect the clients’ business goals with our product abilities
  • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Experience working with cross-functional teams (Product, Sales, Support, Ops)
  • A bias for action
  • Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs


Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members. 

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.  

· Competitive 401k with company matching. 

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

· Learn more about our benefits: http://bit.ly/41Yyc3d.



All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.


Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.


Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.


Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Dun & Bradstreet Hybrid Jacksonville - Florida - United States
Posted 13 days ago

Join Dun & Bradstreet as a Data Operations Analyst and play a critical role in ensuring data quality and implementing effective project plans.

Photo of the Rise User
Posted 11 days ago

Join Dun & Bradstreet as a Client Success Manager to enhance client relationships and drive the strategic value of our solutions.

Photo of the Rise User
Accenture Remote Charlotte, 1120 S Tryon St., Corp
Posted 8 days ago

Join Accenture as a Client Success Associate Manager and play a crucial role in enhancing client supply chains through innovative solutions.

Photo of the Rise User
Posted 5 hours ago
Inclusive & Diverse
Rise from Within
Diversity of Opinions
Mission Driven
Work/Life Harmony
Take Risks
Casual Dress Code
Startup Mindset
Fast-Paced
Growth & Learning
Open Door Policy
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Mixe-Ability Accomodations
Donation Matching
Learning & Development
Family Coverage (Insurance)
Snacks
WFH Reimbursements
Flex-Friendly

As a Senior Associate in BPO Operations at Wayfair, you will enhance vendor partnerships and improve customer satisfaction in a fully remote role.

Photo of the Rise User
Teramind Hybrid No location specified
Posted yesterday

Teramind is seeking a remote Support Engineer to enhance their user experience in Insider Risk Management and User Behavior Analytics.

Photo of the Rise User
Vuori, Inc Hybrid 5600 Avenida Encinas, Carlsbad, CA 92008, USA
Posted 4 days ago

Step into the role of Customer Service Product Liaison at Vuori, where you'll combine excellent customer service with a passion for athletic apparel.

Photo of the Rise User

Join Abercrombie & Fitch Co. as an Assistant Manager, where you can shape the customer experience and lead a dedicated team in retail operations.

Photo of the Rise User
Posted 10 days ago

Join AlphaGraphics as a Retail Customer Service Representative and be the face of our local business while providing exceptional service.

Photo of the Rise User

Looking for a compassionate Rehabilitation Aide to join Athletico's team, providing essential support to patients and clinicians.

Posted 13 days ago

Join our dedicated ER team at CHI Saint Joseph Jessamine to deliver vital emergency care and improve patient outcomes.

Photo of the Rise User

Become a vital part of Athletico as a Patient Experience Coordinator, where your customer service skills will enhance the patient journey at our Lake Bluff location.

Photo of the Rise User
Posted 10 days ago

Join CCMSI as a Multi-Line Claims Adjuster and manage complex claims in a supportive, employee-owned environment.

Join CHI Health as a Nurse Resident where you will begin your career in nursing focused on patient-centered care in a reputable medical center.

Kestra is looking for an ASSURE Patient Specialist to deliver innovative cardiac care solutions to patients in Annapolis, MD.

As a Patient Services Associate Lead at Dignity Health, you'll ensure top-notch patient experiences while managing various administrative tasks.

Dun & Bradstreet empowers clients to improve business performance through data and insights.

78 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 8, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Contracts Assistant at Macmillan Learning