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Specialist III, South (R-17812)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.


The Specialist III is responsible for cultivating customer relationships, gaining a deep understanding of their business challenges and determining where D&B can provide value. This role requires a deep understanding of Dun & Bradstreet’s product offerings and the specific business concerns facing our customers.


Essential Key Responsibilities
  • Be a trusted advisor, deeply understanding the customer’s business challenges and proactively address their evolving needs, all while making a lasting impact at the highest levels of business
  • New account development and/or expanding existing accounts through maintaining revenue stream through successful renewal of existing business, and cross-sell and up-sell of new opportunities in a dedicated set of D&B solutions within an established portfolio of clients
  • Map Dun & Bradstreet’s solutions to customer needs, ensuring a deep understanding of how our solutions can address specific business challenges, while demonstrating subject matter expertise
  • Contribute to account-specific strategy by identifying customer needs through meeting with key influencers and stakeholders across the client organization
  • Demonstrate product capabilities, overcome objections and create a customer-specific buying vision
  • Drive credibility by combining use case expertise with vertical experience to demonstrate compelling success stories that will help drive business outcomes for customers
  • Act as a bridge between customers and product development teams, conveying feedback and insights that can inform product enhancements and innovation
  • Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting
  • Actively participate in Account Planning, Business Reviews, Quarterly Solutions reviews as required
  • This role is intended for a professional who has wide-ranging experience
  • Complete required D&B certifications
  • Additional duties as assigned


Education and Experience
  • Bachelor's Degree: Required
  • Master's Degree: Preferred
  • Years of Relevant Experience: 12 to 15


Additional Skills and/or Certifications
  • Minimum of 12 years prior experience in selling new solutions and/or upselling existing solutions to clients and generating significant revenue growth, proven by a track record in a similar environment
  • Ability to rapidly assess client environments from a business process, organizational and technological perspective, and effectively prioritize opportunities for growth
  • Demonstrable track record in managing complex sales and managing multiple senior stakeholders
  • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
  • Possesses excellent industry-leading sales methodology, salesforce.com, MS-Excel, MS-PowerPoint and MS-Word skills
  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
  • Expected to travel onsite to customers for the interest of business at least 40% of the time


Key Stakeholders
  • External Clients, Pre-sales, Relationship Managers, Client Success, Marketing, Deal Management, Legal, Data, Product, Delivery and Customer Service Team members


$108,200 - $181,800 a year
This role is eligible for commission

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members. 

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.  

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

· Learn more about our benefits: http://bit.ly/41Yyc3d.



Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting.  Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.


All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.


Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.


Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.


Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

Average salary estimate

$145000 / YEARLY (est.)
min
max
$108200K
$181800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Specialist III, South (R-17812), Dun & Bradstreet

As a Specialist III at Dun & Bradstreet, you’ll embark on an exciting journey where your ability to cultivate customer relationships will shine. Working from the comfort of your own home in the United States, you’ll be the trusted advisor our clients rely on to address their business challenges. With the power of data analytics at your fingertips, you'll gain a deep understanding of what drives our customers, helping them transform risk into opportunity and potential into prosperity. You’ll dive into account development, ensuring existing business renewals while sniffing out prospects for cross-selling and upselling our innovative solutions. Every meeting you have with key stakeholders will not just be a transaction; it’ll be a strategy session where you map our offerings to their specific needs. Your role will involve demonstrating product capabilities, maintaining data for clear account planning, and providing invaluable feedback to our product teams. With over a decade of experience in complex sales environments, you’ll possess the articulation and insight needed to win over even the toughest senior stakeholders. At Dun & Bradstreet, we value your growth mindset and ownership spirit. You’ll work with a diverse global team that encourages innovation and creativity. Ready to make your mark and impact at the highest levels? Let’s take this journey together!

Frequently Asked Questions (FAQs) for Specialist III, South (R-17812) Role at Dun & Bradstreet
What are the responsibilities of a Specialist III at Dun & Bradstreet?

As a Specialist III at Dun & Bradstreet, you'll be responsible for cultivating strong customer relationships, addressing their business challenges, and ensuring our solutions meet their evolving needs. You will engage in new account development and expand existing client portfolios through successful renewals. Mapping our solutions to customer requirements, providing feedback to product teams, and maintaining accurate sales data in SFDC are also key responsibilities of this role.

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What qualifications are needed for the Specialist III position at Dun & Bradstreet?

To qualify for the Specialist III role at Dun & Bradstreet, candidates typically need a Bachelor's Degree, with a Master's Degree preferred. The position also requires 12 to 15 years of relevant experience in sales, particularly with new solutions and upselling existing clients. Strong communication skills, an understanding of sales methodologies, and proficiency with tools like Salesforce, MS-Excel, and MS-PowerPoint are essential.

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What skills make a successful Specialist III at Dun & Bradstreet?

A successful Specialist III at Dun & Bradstreet possesses excellent business communication skills, both verbal and written. Strong analytical abilities to assess client environments and prioritize growth opportunities are crucial. The ability to combine subject matter expertise with a customer-focused mindset, along with a history of managing complex sales and multiple stakeholders, are also important skills for this role.

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How does the Specialist III role contribute to Dun & Bradstreet's overall goals?

The Specialist III role contributes significantly to Dun & Bradstreet's goals by driving revenue growth through new account development and expanding existing clientele. By understanding customer challenges and mapping our solutions to them, you ensure customer satisfaction and long-term partnerships. Your insights to the product development teams also enable continuous innovation, helping Dun & Bradstreet stay competitive in the market.

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What kind of training and support does Dun & Bradstreet provide for the Specialist III position?

Dun & Bradstreet supports the Specialist III position with extensive training resources and educational assistance. Employees benefit from comprehensive onboarding, direct access to training materials, and opportunities for ongoing learning. This focus on employee development helps ensure that specialists remain ahead of trends and best practices in the industry.

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Common Interview Questions for Specialist III, South (R-17812)
Can you describe your experience in developing new client accounts?

When answering this question, focus on specific examples of how you successfully developed new business in previous roles. Discuss the strategies you implemented, any challenges you faced, and how you overcame them. Highlight the growth in revenue as a result of your efforts, and emphasize your ability to understand client needs and tailor solutions effectively.

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How do you approach a complex sales situation involving multiple stakeholders?

In your response, outline your strategy for engaging various stakeholders. Discuss your method for mapping out their interests and concerns, and how you ensure everyone's needs are addressed. Emphasize the importance of clear communication and relationship-building in gaining buy-in from each stakeholder.

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What techniques do you use to maintain strong customer relationships?

Highlight techniques such as regular check-ins, personalized updates, proactive problem-solving, and utilizing feedback to enhance the client experience. Discuss how these practices have resulted in increased client loyalty and reduced churn in your experience.

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Can you provide an example of a successful upsell you achieved?

Share a specific instance where you identified an upselling opportunity. Discuss how you approached the conversation with the client, the reasons they decided to go for the upsell, and how you ensured that it added value to them, leading to successful outcomes.

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How do you keep yourself updated on industry trends pertinent to your role as Specialist III?

Discuss your methods for staying informed, such as attending webinars, participating in professional networks, subscribing to industry publications, or engaging in continuous learning. Emphasize how this knowledge not only keeps you relevant but also allows you to provide valuable insights to your clients.

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How would you handle a situation where a client is dissatisfied with our services?

Explain your potential approach to resolving customer dissatisfaction. Stress the importance of actively listening to their concerns, working collaboratively to find a solution, and ensuring follow-up to guarantee they remain satisfied in the long term.

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What role do data analytics play in your sales strategy?

Emphasize how leveraging data analytics enhances your understanding of customer behavior, influences your sales strategies, and allows you to personalize approaches. Provide examples of how you've used data to inform your pitch or strategy in previous roles.

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Describe your experience working with CRM systems like Salesforce.

Talk about your familiarity with Salesforce and how you have used it to manage client information, track sales progress, and forecast revenue. Highlight any specific features you found particularly useful and how they helped streamline your processes.

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Why do you want to work at Dun & Bradstreet?

Your answer should reflect your knowledge of Dun & Bradstreet’s mission and values. Discuss how the company’s focus on data-driven insights and its culture align with your professional goals and personal values. Highlight your enthusiasm for contributing to a team known for innovation and success.

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What do you think sets Dun & Bradstreet apart from its competitors?

Share your perspective on Dun & Bradstreet’s commitment to transforming data into actionable insights. Discuss how its resources, tools, and expert teams uniquely position it to serve clients effectively compared to its competitors.

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Dun & Bradstreet empowers clients to improve business performance through data and insights.

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Full-time, remote
DATE POSTED
April 18, 2025

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