Senior Product Experience Designer - Infrastructure Observability (m/f/x)

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

Your role at Dynatrace 

• Own the product UX end-to-end journeys for specific target audiences within our Infrastructure Observability and iteratively analyze and improve the experience around automatic and intelligent observability at scale for process detection and resource utilization, network usage and performance, log monitoring, third-party data, and event integration on all infrastructure, including cloud, hybrid, containers and Kubernetes, VMs, network, storage, and more. All in context, and with precise AI-powered answers.   
• Be hands-on to visualize, prototype, test, and measure design solutions – e.g., with information architecture, user flows, wireframes, mockups, but also qualitative and quantitative research.  
• Plan and perform all needed research (on user and the competitive landscape), collect and analyze data, define pain points, prioritize their resolution, and translate insights from both qualitative & quantitative data to inform your designs.  
• Act as a customer advocate while continuously partnering with product managers, product owners, experience leads, and other design practitioners to maintain consistency across design approaches for all the products and establish collaboration patterns and a shared understanding of the goals.  
• Uphold user-centered design principles and evangelize its methodologies and values to stakeholders, cross-department teams, and subject matter experts. 

• You have at least 6 years of experience and a demonstrated track record of designing, shipping, and iterating digital software products and systems — not that goes beyond just websites or campaigns. Big bonus if mature in working on Enterprise Software as well.   
• Your strengths and interests lie in UX design, but also in the creation of beautiful interfaces. You have a good eye for visual and communications design and mastering low and high-fidelity prototypes is mediation for you.    
• You integrate user experience and design work on the product in agile working models and closely with development where ideation, future vision, detailed improvements, and emerging tasks often happen at the same time.   
• You have strong communication and presentation skills, to help people understand the rationale behind design proposals and the complex nuances of design problems.   
• You are passionate about building, prototyping, and continually evolving digital products throughout the product life cycle while engaging in user testing sessions for your designs and synthesizing feedback to actionable changes.   
• You are an excellent collaborator - adapting to feedback from both users and internal stakeholders, and building stronger products as a result.   
• You are fluent in designing for the web as canvas, you should be able to prototype dev-ready interactions and interfaces inside of your favorite set of tools.   
• You keep accessibility top of mind for all your designs and can find ways to make beautiful experiences being usable by everyone.    
• You gathered your first experiences in transforming businesses while iteratively designing for a new platform as well as unifying multiple products would be an asset 

When applying, please provide a link to an online portfolio showing only 1 or 2 complex projects aligned with Dynatrace's products. Showcase the outcomes and explore the challenges or business needs addressed. Describe your role and responsibilities in those projects, emphasizing the strategies and processes used to develop solutions and navigate complexities. We're interested in your experience with digital software products and systems at the enterprise level, including B2B, SaaS, and desktop software projects. Avoid including mobile or B2C project examples. 

Please kindly apply with both your resume and portfolio in English.  
We would highly appreciate a cover letter. 

What's in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.   
• Hybrid working model that offers you the flexibility you need - combining home and in-office work.   
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.    
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.   
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.    
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all 
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.   
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

Compensation and rewards 

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 
• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualifications and experience.

For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.