Job details

EA - Associate Director, Customer Success

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

Are you energized and enthusiastic about working with cross-functional teams to retain our clients and solidify our revenue base? Are you looking for the opportunity to grow and develop your career within a dynamic, mission focused organization? If so, keep reading!

What You’ll Do

Establish, Maintain, and Grow Relationships with Key Accounts
Develop & Execute Continuous, Client-Based Communications Strategy
Consult and Advise Software Users for maximum utilization
Manage Critical Needs Analysis, Value Proposition Design and Solution Formulation
Develop Strategic Account Plans for Existing Customers to Project 3-5 year growth term

Qualifications

2+ years of Sales Experience in a quota carrying role (Account Management preferred)
Experience in Customer Account Management Role with a minimum of 100% consistent quota attainment (proven and documented)
Demonstrated ability to achieve and exceed goals (documented)
Technological Acumen and Understanding of CRM Applications
Experience with
Salesforce.com

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.

Compensation

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.

US base salary range: $56,300 - $84,500

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

Generous Flexible Time Off (FTO) Policy
Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
Up to 15 paid company holidays including some commemorating social justice events and self-care
Paid volunteer time
Resources for savings and investments
Paid parental leave
Paid sick leave
Health, vision, dental, and life insurance with additional access to health and wellness programs.
Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.

Social Solutions Glassdoor Company Review

3.4

Social Solutions DE&I Review

No rating

CEO of Social Solutions

Mark Layden

Approve of CEO

By Social Solutions

Unrivaled technology: To provide the industry’s best technology and data solutions to measure and impact social change.Improved outcomes: To lead and advance the ability to measure and optimize outcomes.Community impact: To enable communities to d...

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INDUSTRY

Computer Hardware Development

TEAM SIZE

201-500

LOCATION

Hybrid, based in Austin, TX

DATE POSTED

August 4, 2023