Job details

Director of Customer Success B2B

EarnIn is looking for an experienced Director of Customer Success for the B2B team who will lead the partner launch, retention, and growth strategies. The ideal candidate will have a proven history of articulating innovative adoption strategies to deliver exceptional results.

Skills

Customer success experience
Team management
Strong business acumen
Data-driven strategy
Excellent communication

Responsibilities

Define team strategy that drives product adoption and revenue generation within B2B portfolio.
Manage and foster long-term customer relationships and drive customer retention.
Implement innovative solutions to drive growth and scale insights.
Gather customer feedback to advocate for product improvements.
Lead and develop a high-performing Customer Success team.
Monitor forecasts and performance metrics to ensure goals are met.

Education

Bachelor's degree required
MBA or Master's Degree preferred

Benefits

Equity options
Comprehensive benefits package
Flexible work environment

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CEO of Earnin

Ram Palaniappan

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By Earnin

Earnin’s mission is simple: we’re building a financial system that works for people. That means that we exist to create products centered on helping people rather than on maximizing profits or serving the interests of banks, corporations, or the v...

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BENEFITS & PERKS

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Family Medical Leave

Paid Holidays

FUNDING

Series A

DEPARTMENTS