Job details

Support Manager

EarnIn is a pioneer in earned wage access, providing innovative financial solutions for individuals living paycheck to paycheck. They are seeking a Support Manager to enhance their customer service operations.

Skills

Strong communication skills
Interpersonal skills
Customer empathy
Problem-solving
Familiarity with customer support software

Responsibilities

Oversee customer support operations
Ensure high level of service and satisfaction
Respond to customer inquiries
Resolve customer issues efficiently
Mentor and lead support staff

Education

4+ years of experience in customer service or support

Benefits

Healthcare
Internet/cell phone reimbursement
Learning and development stipend
Potential travel opportunities

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Earnin Glassdoor Company Review

4.3

Earnin DE&I Review

4.6

CEO of Earnin

Ram Palaniappan

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By Earnin

Earnin’s mission is simple: we’re building a financial system that works for people. That means that we exist to create products centered on helping people rather than on maximizing profits or serving the interests of banks, corporations, or the v...

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BENEFITS & PERKS

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Family Medical Leave

Paid Holidays

FUNDING

Series A

DEPARTMENTS