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Territory Service and Sales Representative - job 2 of 3

Ecolab is hiring and we are excited to turn your next opportunity into a career! We are looking for self-motivated people to join us to grow sales in your territory through managing, servicing, and selling existing and new customers to achieve your sales goals.

Join Ecolab as a Territory Service and Sales Representative in the Beverly, MA market. As an industry leader, we're growing and need talented people like you to help us continue to protect the world's most vital resources. You will serve as the face of Ecolab, managing your territory, servicing laundries and dish machines, dispensing equipment and systems, and selling new solutions for our customers to help achieve our mutual goal of a cleaner, safer & healthier environment for all.

What’s in it For You

  • Thrive in a company that values a culture of safety to include top-notch safety training (including a defensive driving course) and personal protection equipment
  • Comprehensive benefits starting day 1 including: medical, dental, vision, matching 401k, company paid pension, stock purchase plan, paid time off (vacation + disability benefits) and more!
  • An award-winning Paid training program (including paid travel time) at a state-of-the-art training facility in Eagan, MN. This program utilizes a blended approach incorporating digital learning, classroom training, live demonstrations, and on-the-job training with field professionals to ensure associates are safe, confident, and proficient in their roles.
  • Receive a company service vehicle and cell phone for business use. We pay for fuel, drive time to customer sites, and time for service maintenance on your vehicle
  • Opportunities for growth and development: carve out a long term, advanced career path towards service, sales, or management with opportunity for tuition reimbursement
  • Independent work environment where you will manage your monthly schedule
  • Access to best-in-class resources, tools, and technology
  • Grow your income as you drive growth
  • The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

What You Will Do

  • Leverage tools and technology (including tablet and mobile phone apps) to conduct customer visits and recommend unique programs and solutions to customers
  • Communicate our total value to the customer to meet their needs and grow sales within existing customer accounts
  • Use your problem-solving skills to conduct preventative and corrective maintenance on laundry and dish machines, dispensing equipment, and systems.
  • Provide emergency service to existing customers via phone or in person, as needed
  • Assist in the installation of equipment and solutions
  • Demonstrate safe equipment use, ensuring your customers' operations are fully functional.
  • Manage equipment, parts, and inventory to control costs

Position Details

This is a field-based position and may require travel to the following locations and surrounding areas:

  • Beverly, MA
  • Danvers, MA
  • Gloucester, MA
  • Peabody, MA

During your training program, you will be required to travel to Ecolab Corporate Headquarters in Eagan, Minnesota for 2 of the 12 weeks. The remaining weeks will be in-field training. Ecolab will arrange and pay for your travel and certain travel related expenses. You are responsible to have the proper documentation to fly such as a Real ID or other acceptable form of identification.

After completing an initial training program, you will be managing, servicing, and selling established customers including restaurants, hotels, schools, long-term care facilities, and more within an assigned territory. In some cases, where a territory is not immediately available, associates will be assigned a supporting role until a territory assignment becomes available.

Weekend Rotation:

Generally, 1 in 6 weekends are required (based on business demand)

Minimum Qualifications

  • High School Diploma or GED
  • 2 year of sales experience, mechanical service, customer service, food service or hospitality industry-related experience
  • Availability to provide emergency assistance to customers which may occur at night, on weekends and over holidays
  • Position requires a current and valid driver's license
  • No Immigration Sponsorship available

Physical Demands

Position requires the performance of all essential functions of the job, with or without reasonable accommodation, including:  

  • Lifting 50 lbs. frequently
  • Pushing/Pulling occasionally
  • Standing/bending/stooping frequently
  • Working in confined spaces
  • Distinguishing color (tools may be accommodated)
  • Ability to work overtime
  • Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

Preferred Qualifications

  • Associates degree or other advanced training or certifications
  • Previous mechanical problem-solving experience (e.g. plumbing, electrical, HVAC and/or mechanical experience) in a military environment and/or industries related to food service, laundry, housekeeping, hospitality and/or pool and spa

About Ecolab Institutional:

Our Institutional team powers positive outcomes for customers globally in hospitality, foodservice, long-term care, and other industries by delivering what matters most to them: delighted guests, protected reputations and optimized operations. We build long-lasting relationships through unmatched expertise, science-based guidance and actionable insights in cleanliness, food safety, public health and more. Our work safeguards our customers' brands, as well as their guests and employees.

Annual or Hourly Compensation Range

The total Compensation range for this position is $62,800-$94,200 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

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Average salary estimate

$78500 / YEARLY (est.)
min
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$62800K
$94200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Territory Service and Sales Representative, Ecolab

Ecolab is on the lookout for enthusiastic and self-motivated individuals to join our team as a Territory Service and Sales Representative in Beverly, MA. This unique role involves not just serving existing customers but also innovating and selling new solutions to enrich their experience and meet our sales goals. You’ll be the charming face of Ecolab, diving deep into managing your territory, servicing various equipment such as laundries and dish machines, and ensuring that we collectively work towards creating a cleaner, safer, and healthier environment. Our culture promotes safety, starting with excellent training that includes defensive driving and access to personal protection equipment. Enjoy a comprehensive benefits package from day one, which covers medical, dental, vision, and generous retirement plans – we even have an award-winning training program located at our Eagan, MN center. Spend your time independently managing your schedule while receiving support through cutting-edge tools and resources. Plus, the potential for career advancement and personal development is bright here at Ecolab as we aim to tackle some of the world's most significant challenges. Join us, and be a part of making a real impact in your community and beyond!

Frequently Asked Questions (FAQs) for Territory Service and Sales Representative Role at Ecolab
What are the key responsibilities of a Territory Service and Sales Representative at Ecolab?

As a Territory Service and Sales Representative at Ecolab, your main responsibilities include managing and servicing existing customers, recommending solutions to enhance their operations, conducting maintenance on laundry and dish machines, and ensuring customers receive timely support. You will also need to leverage technology to better serve your clients and contribute to the overall sales growth of your territory.

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What qualifications do I need to apply for the Territory Service and Sales Representative position at Ecolab?

To be considered for the Territory Service and Sales Representative role at Ecolab, you should have a High School Diploma or GED, along with two years of relevant experience in sales, mechanical service, or customer service. Having a current and valid driver's license is essential, as the position involves traveling throughout your assigned territory.

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What kind of training can a Territory Service and Sales Representative expect at Ecolab?

Ecolab offers an extensive training program for new Territory Service and Sales Representatives, encompassing both in-person and digital learning experiences. During your training, you'll attend sessions at our state-of-the-art facility in Eagan, MN, and engage with experienced field professionals to build skills that ensure you're confident and proficient in your role.

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Is there room for career advancement as a Territory Service and Sales Representative at Ecolab?

Absolutely! At Ecolab, we're committed to the growth and development of our employees. As a Territory Service and Sales Representative, you will have opportunities to carve out a long-term career path in service, sales, or management. We also provide support for ongoing education through tuition reimbursement.

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What benefits does Ecolab offer to Territory Service and Sales Representatives?

Ecolab offers a comprehensive benefits package that includes medical, dental, vision, 401k matching, a company-paid pension, and paid time off starting from day one. Additionally, you will receive a company vehicle, tools for the job, and access to cutting-edge resources to help you succeed.

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Common Interview Questions for Territory Service and Sales Representative
How do you prioritize customer needs and manage your schedule as a Territory Service and Sales Representative?

To effectively prioritize customer needs, I focus on understanding their concerns and urgency. I believe in building strong relationships and ensuring open communication. Managing my schedule involves a balance between addressing emergencies and planning regular service visits, which helps maintain customer satisfaction while maximizing my daily efficiency.

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Can you describe a time you solved a mechanical problem for a customer?

In a previous position, I encountered a laundry machine that was failing to operate efficiently. After conducting a thorough inspection, I diagnosed a faulty component that needed replacement. I promptly ordered the part and scheduled a visit. The solution not only fixed the issue but also improved the overall performance of the machine, thereby enhancing customer satisfaction.

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How would you approach selling new solutions to existing customers?

I would initiate the conversation by first understanding the customer's current challenges or needs. Then, I would showcase how Ecolab's innovative solutions can address these issues effectively while providing value. Demonstrating real-world benefits and sharing success stories helps build trust and encourages customers to consider our new offerings.

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What strategies do you use to manage your time effectively while in the field?

I employ a systematic approach by categorizing appointments based on urgency and geographic proximity. This allows me to plan my routes efficiently. Also, I utilize digital tools for scheduling and reminders, ensuring that I stay punctual while providing consistent service.

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Describe how you would handle a situation where a customer is unhappy with the service they received.

In such situations, my first step is to listen attentively to the customer's concerns without interruption. I empathize with their experience and ensure them that I am committed to resolving the issue. Next, I would investigate the underlying causes and work collaboratively with the customer to implement a solution that addresses their dissatisfaction.

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What do you think is the most important quality for a Territory Service and Sales Representative at Ecolab?

I believe that effective communication is the most vital quality for a Territory Service and Sales Representative. It's essential to actively listen to customers, articulate solutions clearly, and foster trust. Building rapport and understanding their needs leads to stronger relationships and ultimately drives sales growth.

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How do you stay motivated in a sales position?

I remain motivated by setting personal goals and celebrating small wins. I also draw inspiration from seeing how the solutions I provide positively impact customers' operations, which fuels my passion. Staying updated on industry trends and seeking feedback from colleagues keeps me engaged and driven.

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What do you understand about Ecolab’s commitment to sustainability and how does it affect your role?

Ecolab's commitment to sustainability is central to its mission, and I take it to heart by promoting eco-friendly solutions to customers. By demonstrating the importance of water conservation and safe food practices, I ensure that customers are not only satisfied with my services but also aligned with Ecolab's core values.

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Why do you want to work as a Territory Service and Sales Representative for Ecolab?

I want to join Ecolab because of its outstanding reputation in the industry and its commitment to sustainability. The role combines my passions for customer service and problem-solving, and I am excited about the opportunity to contribute to meaningful change while developing my career in a supportive environment.

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How do you handle stress and ensure quality service delivery under pressure?

To handle stress effectively, I prioritize tasks and maintain a calm demeanor. I rely on my training and experience to guide my responses during high-pressure situations. Additionally, regular self-checks and time management strategies allow me to maintain quality service delivery, even in challenging circumstances.

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We are united by our purpose to make the world cleaner, safer and healthier – helping customers succeed while protecting people and vital resources.

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Full-time, onsite
DATE POSTED
April 14, 2025

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