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Economic Crime Supervision (ECS) - Customer Communication Analyst image - Rise Careers
Job details

Economic Crime Supervision (ECS) - Customer Communication Analyst

Details

Reference number

292250

Salary

£27,650 - £34,372
National: £27,650-£29,728 London: £31,982-£34,372

Job grade

Executive Officer

Contract type

Permanent

Business area

HMRC - CCG - Fraud Investigation Service

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Homeworking, Job share, Part-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Belfast (Carne House), Bristol, Edinburgh, Manchester, Croydon

About the job

Job summary

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds – including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.

As a supervisor under the Money Laundering Regulations of almost 36,000 businesses across nine high risk sectors, HMRC is key to protecting the UK against the threat of money laundering and terrorist financing. We support those businesses who want to do the right thing, educating them on the impact of money laundering and terrorist financing, the risks they face, and the consequences of not taking action. We safeguard the sectors by preventing criminals and unfit persons obtaining roles in businesses we supervise and pursuing those businesses that should be registered for supervision but aren’t. And we respond robustly when businesses fail to manage money laundering risks by not implementing the regulations.

This is a key role within the Fraud Investigation Service. The successful applicant will be working in an interesting and high-profile part of the department which links into wider, cross-Government work to tackle money laundering/terrorist financing.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

The successful applicant will have an interest in customer communication, analysing data and will work alongside colleagues in the Promote team to deliver communications for the businesses across each of the sectors we supervise.

Person specification

Key Responsibilities:

  • Diary/inbox management
  • Regularly updating our public register on Gov.uk
  • Sending mass-marketed emails and SMS messages to supervised businesses
  • Data collection and analysis

Essential Criteria:

  • Strong written and oral communication skills
  • Strong Excel skill and data analysis
  • Ability to work to tight deadlines
  • Due to the sensitive nature of the work, security check (SC) level of security clearance is required. Applicants without this level of clearance must be willing to undergo the necessary level of vetting and secure relevant clearances

Desirable criteria:

  • The ability to analyse a range of data, drawing appropriate, logical and robust conclusions.
  • Confident working with senior stakeholders.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Managing a Quality Service
  • Working Together

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Generous annual leave - 25-30 days dependant on length of service

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

As part of the application process, you will be asked to provide CV detailing your qualifications (50 words), career history (50 words), skills and experience (100 words). Your CV is for information purposes and will not be scored.

You will also be asked to provide a 500 word personal statement to demonstrate how you meet the essential criteria and what you and your experience can bring to the role. The personal statement will be scored. An initial sift will be done on the personal statement. If the application is successful at this stage, it will be progressed to a full sift on all three behaviours.

You will also be asked to provide examples up to 250 words each, on three behaviours:

  • Communicating and Influencing (lead behaviour)
  • Managing a Quality Service
  • Working Together

In the event of a large number of applications, an initial sift may be done on the lead behaviour Communicating and Influencing We reserve the right to raise the pass mark, to manage the number of successful candidates to be interviewed.

In the event of tied scores, the merit order will be determined on the overall score, then the scores of each competency in the order listed.

Sift and interview dates to be confirmed. Candidates successful at sift will be invited to the next stage, which will consist of a blended interview where your behaviours and strengths will be assessed. Selection will be by paper sift, potentially followed by face to face interview.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Equality and Diversity

We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.

We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.

For more information on how we make this happen, review this information on our culture and values.

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Locations

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 292250 & vacancy closing date 13th July. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Anuradha Sanon
    Email :
    anuradha.sanon@hmrc.gov.uk

Recruitment team

    Email :
    hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via complaints.grs@cabinetoffice.gov.uk If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here

We are one of the country’s largest employers, with around 56,000 people working in more than 20 professions – including tax specialism(s), accountancy, Digital, IT and law etc. We think there’s a job here for everyone. Together we are driving u...

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DATE POSTED
July 3, 2023

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