Job details

Operations Associate (New York)

What’s Editorialist?

Editorialist melds personal styling, editorial content, and shopping into one seamless digital experience powered by proprietary technology and e-commerce tools. Editorialist.com, our media property, delivers sophisticated content and commerce to aspirational and affluent consumers. Our stories connect readers with bespoke product and service solutions for fashion, accessories, beauty, and wellness needs. The cornerstone of our tech platform—the Editorialist app—blends content, digital services, and e-commerce for our elite clientele, individuals with an average net worth in excess of $550 million. Our co-founder and CEO Rafael Ortiz previously co-founded NexTag, the largest comparison shopping site for products and services, and was responsible for marketing and business development until its sale for $1.2 billion.

Operations Associate

The Editorialist Operations Associate is responsible for supporting the returns and shipping processes for the Editorialist Private Client and Native Checkout experiences. This entails working in-person at the Editorialist NY shipping center. The role involves managing administrative tasks while ensuring the secure and timely delivery of packages, documents, and correspondence. In the office, responsibilities include coordinating returns processing, maintaining records, generating reports, and facilitating communication between departments and customers. The role also requires handling deliveries, meeting with vendors across the city, and ensuring compliance with company policies and protocols. A deep understanding of the luxury fashion industry is important to create a seamless digital experience for our customers. The position requires a flexible schedule to meet the needs of our diverse clientele. The ideal candidate will have a strong interest in fashion, logistics, and have a strong business acumen.

Your Responsibilities

Manage daily office operations, ensuring smooth workflow in coordination with returns and shipping activities.
Answer calls, respond to emails, and handle correspondence with vendors, customers, and internal teams.
Organize physical and digital records, including invoices, returns documentation, and shipping records.
Track and update the status of returns in the system, ensuring accuracy and timeliness.
Communicate with customers or retail partners to resolve return-related issues and discrepancies.
Assist in maintaining accurate inventory records by reconciling returned goods with system entries.
Order and maintain supplies for the office and warehouse staff, including packing materials for returned goods.
Collect and deliver packages, documents, and correspondence between offices, clients, vendors, and other business partners.
Professionally pack and ship luxury garments and merchandise
Ensure timely and accurate delivery of goods to designated locations.
Handle sensitive packages with care and security.
Maintain accurate logs of pickups, deliveries, and recipient acknowledgments.
You'll be working with a distributed team of engineers across the US, Canada, Philippines, and India.

More About You

1-2 years of progressive experience in retail, logistics, and/or office admin is preferred, but not required.
Excellent communication skills, both written and spoken.
Demonstrable ability to proactively ask questions, analyze and influence, rather than merely react, and deliver.
Experience in a marketplace or online platform environment is highly preferred.
Strong knowledge of Slack, Google and Excel Spreadsheets
Extremely detail oriented, organized, can do attitude and strong initiative
Strong problem-solving skills and ability to handle escalated issues effectively with a customer-centric mindset.
Ability to work in a fast-paced and dynamic environment.
Ability to lift up to 29 pounds and frequently push, pull, squat, bend and reach
Ability to ascend/descend stairs, and travel throughout the city regularly to coordinate with vendors in-person

Bonus points

If you have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods.
You are a team player who is comfortable working across an organization that is growing while doing.
You communicate regularly and clearly with your co-workers and are never afraid to ask questions.
You love what you do and are curious about all facets of Editorialist.

Work Schedule

Full-time - 40 hours per week, Monday - Friday
Temporary Position for 4 months with the potential to become permanent

Average salary estimate

$47500 / YEARLY (est.)

min

max

$40000K

$55000K

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What You Should Know About Operations Associate (New York), Editorialist

Are you ready to make your mark as an Operations Associate at Editorialist in the vibrant city of New York? At Editorialist, we combine personal styling with exclusive commerce, delivering a unique experience to our sophisticated clientele. As an Operations Associate, you'll play a crucial role in ensuring that our returns and shipping processes run seamlessly for our elite customers. This position involves managing day-to-day office operations while collaborating with various departments to facilitate smooth communications. You’ll need to be comfortable with coordinating returns, tracking deliveries, and maintaining accurate records in a fast-paced environment. Your excellent organizational skills will shine as you collect and deliver packages, oversee inventory, and handle sensitive merchandise with care. Plus, your passion for the luxury fashion industry will help you connect with our high-net-worth clients, ensuring their expectations are met with professionalism. If you're meticulous and proactive with a knack for problem-solving, this is the right fit for you! Join our dynamic team and become part of an innovative tech platform that blends fashion with e-commerce. You’ll work alongside colleagues from around the globe, contributing to a culture of excellence and curiosity. If you've got a love for luxury goods and experience in logistics, we would love to hear from you. This temporary position offers a full-time schedule and could potentially lead to a permanent role at Editorialist. Get ready to dive into an exciting opportunity that marries your interests in fashion and operations!

Frequently Asked Questions (FAQs) for Operations Associate (New York) Role at Editorialist

What does an Operations Associate do at Editorialist in New York?

As an Operations Associate at Editorialist in New York, your main responsibility is to support the returns and shipping processes for our luxury clientele. You'll manage administrative tasks, ensure timely deliveries, coordinate between departments, and handle correspondence with customers and vendors. This role is crucial in maintaining our high standards of service within the luxury fashion market.