EES | Implementation Specialist (REMOTE)

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives with employee self-service functionality. In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian. We would love you to join us at Experian Employer Services and help us to shape the future of outsourced HR compliance solutions, maximize cost savings, and transform the employee experience for Employer organizations.

The Implementation Specialist manages projects for both new and existing clients. This position will be responsible for working with the client to understand objectives, setting realistic expectations for meeting those objectives, and delivering and managing to a project plan. This role also guides and supports the client throughout the project, researching and resolving issues and questions, and delivering a project that meets expected outcomes and a high level of client satisfaction.

Key Responsibilities

• Responsible for all aspects of project implementation, working closely with the client and internal project team
• Conducts kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverables
• Develops and monitors project implementation plan in accordance with contract agreement to meet client expectation
• Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track
• Monitors every step of the implementation process and project progress; anticipates potential issues and proactively manages details
• Ensures clients experience a high level of service by managing expectations, demonstrating accountability for client issues, and being responsive to their needs
• Communicates project status and disseminates project information to client and internal project team on a regular basis
• Evaluates client needs, develops configurations that support business processes
• Defines and executes on delivery and implementation plans
• Tests and troubleshoots final system setups
• Provides training and end-user support during and after the implementation process
• Maintains and tracks issues submitted by clients so they are resolved in a timely manner
• Escalates client issues for resolution, as appropriate

Requirements

• 5+ years of relevant work experience preferred
• Ability to work as part of a team to accomplish tasks
• A proven track record demonstrating excellent client relationship and service skills
• Proficiency in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills, problem solving, and time management skills
• Excellent verbal and written communication skills
• Excellent relationship management skills fostering good working practices with all stakeholders and clients
• Proven project management skills and an understanding of implementation processes
• Effective organization and follow-up skills
• Experience working as part of a remote team preferred
• Ability to travel for periodic meetings
• A Bachelor’s degree or equivalent education and experience

Traits we are looking for

• High Integrity and strong morals
• Pro-active, self-starter who takes initiative
• Ability to communicate effectively with all levels of the organization including speaking, listening, writing, and presenting
• Ability to prioritize issues and work under the pressure of time constraints.
• Ability to respond quickly to changing business needs
• Excellent planning, organizational, and time management skills
• Team Player
• Problem Solver and Innovator (out of the box thinker)

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Experian Careers - Creating a better tomorrow together

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